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6 results for "Damage and Claims"
Knowledge Base
Do I need to keep the packaging?
5 years 3 months ago in Damage and Claims
If the goods are damaged, packaging must be kept in case the goods need inspecting with the packaging.If the packaging is not kept this could invalidate your claim. Photographs of the packaging may …
What do I need to start a claim?
5 years 3 months ago in Damage and Claims
In order to process a claim the following are needed:*Photograph of the item*Photograph and description of the packaging*An invoice showing the value of the consignment
Who can start a claim?
5 years 3 months ago in Damage and Claims
Only the person that placed the order can start a claim and only the person who placed the order will be paid out.
How much time do I have to submit a loss or damage claim?
5 years 3 months ago in Damage and Claims
All claims must be received within 28 days of the date of booking. We will not be able to process claims received after this date.
How long will my claim take?
5 years 3 months ago in Damage and Claims
The industry standard to resolve a claim is 8-12 weeks. Interparcel aim to conclude any claim received within 28 working days.
How will I get my item back if it is damaged?
5 years 3 months ago in Damage and Claims
The damaged item must not be moved until the claim is completed as this will invalidate the claim.If the claim is paid out in full, the item will not be returned. If repair costs are paid the item …