Knowledge Base

What payment methods do you accept?

3 years 5 months ago in Payment

We currently accept the following payment methods: Visa, Mastercard, American Express and Paypal as well as the option to Store cards and Pre-pay on an account. You can also activate an auto top-up, …

Do you offer credit accounts?

3 years 5 months ago in Payment

Not normally. If you are a limited company and send more than 30 packages per day, we may be able to offer you a credit account subject to status.

How does Prepay work?

10 years 7 months ago in Payment

With Prepay, you use your credit or debit card to make a payment to your Interparcel account.Then whenever you send a parcel and choose to pay by Prepay, your account gets debited the purchase …

How much do I need to top-up my Prepay account?

3 years 5 months ago in Payment

You can top up your Prepay account with as little $10, and it can hold up to a maximum of $2000 per top up. Your Prepay account can hold as much as you wish.   

How long does my Prepay top-up remain valid?

10 years 7 months ago in Payment

All funds in your Prepay account are valid indefinitely, as long as you use your account at least once a year.If you do not use your account for at least a year, your credit will expire …

What happens if my payment fails?

3 years 5 months ago in Payment

If your payment fails, the website will notify you. To avoid this, you can make use of our Prepay and Auto top up feature.

How do I withdraw my Prepay funds?

10 years 7 months ago in Payment

If you would like to withdraw any Prepay funds, you will need to contact our Customer Service team who will arrange this for you.Please note that we can only transfer funds back to the original …

Can I pay for my shipment using both Credit Card and Prepay?

10 years 7 months ago in Payment

To pay for a shipment using Prepay, you need to have enough funds available in your account to cover the whole amount.You cannot split payment for an order between different payment methods.

I have funds in my Prepay account, but the Prepay button is not enabled...

10 years 7 months ago in Payment

You need to ensure you have enough funds in your account to cover the whole purchase price of your order.If you do not have enough available, you will not be able to pay by Prepay until you top-up …

How do I top-up my Prepay account?

10 years 7 months ago in Payment

Just select the 'Prepay' option under the 'My Account' menu and follow the instructions there.

How do I see my payment and invoice history?

3 years 5 months ago in Payment

All transactions are recorded in the My Orders section of your Account. You will be able to see the details from past orders, including downloading receipts.