How will I get my item back if it is damaged?

The damaged item must not be moved until the claim is completed as this will invalidate the claim. If the claim is paid out in full, the item will not be returned. If repair costs are paid the item will be delivered back to you at your expense. You do not need to book a collection for this. 

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8 results for "Damage and claims"

Do I need to keep the packaging?

0 years 0 months ago in Damage and Claims

If the goods are damaged, packaging must be kept in case the goods need inspecting with the packaging. If the packaging is not kept this could invalidate your claim. Photographs of the packaging may …

What do I need to start a claim?

0 years 0 months ago in Damage and Claims

If you want to start a claim, you will need to contact the customer service team first. You will need the following to process a claim:If your goods are damaged:- Copy of completed …

Who can start a claim?

0 years 0 months ago in Damage and Claims

Only the registered sender is eligible to start a claim. This means the person that placed and paid for the order. They will need to provide the original packaging and photographs of the parcel in …

How much time do I have to submit a loss or damage claim?

0 years 0 months ago in Damage and Claims

In the case of a lost parcel, you have 28 days to submit a claim and for damaged parcels you have a maximum of 10 days after receipt to submit your claim. You may be contacted within this time for …

How long will my parcel claim take?

0 years 0 months ago in Damage and Claims

Provided all the necessary information has been received, your parcel claim will be resolved within 28 working days. 

How will I get my item back if it is damaged?

0 years 0 months ago in Damage and Claims

The damaged item must not be moved until the claim is completed as this will invalidate the claim. If the claim is paid out in full, the item will not be returned. If repair costs are paid the …

What would make my claim void?

0 years 0 months ago in Damage and Claims

Your claim may be deemed void if:- You select a service where no transit warranty is available - Your claim is not lodged within the specified timeframe - You disturbed …

How can I prevent damage and/or loss?

0 years 0 months ago in Damage and Claims

There are five simple ways to avoid freight damage and loss:- Proper packaging - Cushioning the blow - Properly label packages - Buy Transit Insurance - …