Knowledge Base
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What compensation do I get if my package is not delivered on time?
If your consignment was sent on a same day interstate guarantee service, then you will receive a full refund if the delivery time exceeds that guarantee. For all other services, the delivery times provided during booking are estimated times only. If you are concerned about your delivery please contact our customer service team via phone.
What compensation do I get if my package is not delivered on time?
3 years 5 months ago in Delivery
If your consignment was sent on a same day interstate guarantee service, then you will receive a full refund if the delivery time exceeds that guarantee. For all other services, the delivery times …
What are the causes of a delayed delivery?
3 years 5 months ago in Delivery
The most popular causes of delayed delivery include:- A misdelivery connection - A package being missorted at a delivery hub - Incorrect addresses - Labels not …
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