Knowledge Base

Does my item need to be boxed?

3 years 11 months ago in Packaging

We operate a parcel delivery service. Every item must be boxed (or jiffy bag/envelope depending on size) to travel in our system. Please ensure your items have enough internal cushioning to protect …

How should I package my item?

10 years 6 months ago in Packaging

We can only accept items that are professionally packed within a box ready for the driver.The item must be cushioned, protected with suitable outer packaging and the corners protected.If the item is …

I'm not sure of the exact size or weight of my package.

3 years 11 months ago in Packaging

The quote provided will be calculated based on the exact weight and measurements of your parcel. You will need to know this information to use our services. If these details are wrong, you will be …

Do you only collect boxes?

11 years 1 months ago in Packaging

We can only collect boxes, letters and jiffy bags under our normal services. Please note that we also have a Pallet service available through Quote and book.

How do I prepare my Pallet?

3 years 11 months ago in Packaging

Please ensure you have selected the correct size Pallet to accommodate your goods and that the goods do not overhang. All goods must be boxed and shrink wrapped securely onto the Pallet. Ensure that …

Are there weight, length, height cut-offs?

3 years 11 months ago in Packaging

Maximums for weight, length and heights are displayed per service when you start your booking. If your item exceeds these cut-offs, you will not be able to receive a quote. If your parcel exceeds …