Send Your Orders Via our Shipping Manager

The Interparcel Shipping Manager is your central hub for managing all your orders. Whether they come from your ecommerce store, marketplace, a CSV upload, an API integration, or are manually created, the Shipping Manager streamlines the process, allowing you to fulfil large volumes of orders quickly and efficiently.

This guide applies to users shipping with the rates we’ve negotiated with our courier partners. If you’re using your own courier accounts, including Australia Post, you can follow our BYO Courier Guides here.

Guide Menu:

• Import or Create Orders
• Edit Order Details
• Select a Courier Service
• Add Transit Cover
• Set Up Tracking Notifications
• Update the Collection Date
• Generate Picking and Packing Lists
• Complete Booking
• Print Your Labels

You can proceed with the following steps to begin sending orders through our Shipping Manager:

1. Log in to your Interparcel account, hover over My Shipping Tools and click Shipping Manager. To import your orders from your online store, click Fetch Orders and select your ecommerce platform or marketplace. If your store is not displayed, it's because you will need to Connect Your Online Store first. If you don't have an online store, you can upload your orders via CSV file, or use the Create Shipment button to manually create an order. You will then see all your order information displayed in the Shipping Manager.


If you're sending an international order, we recommend following our step-by-step international shipping guide, as you’ll need to complete additional shipping and customs details, including the commercial invoice.

2. By clicking on the order listing, you will be able to update order information via the order editing window. You can use this to amend order information, such as Collection Date, Parcel Details, Content Details, Collection and Delivery Addresses, Customs Clearance Information, Transit Cover, Courier Service and Recipient Notifications.
   
   

3. You can select your carrier service through the order editing window. Click the Select Service button to bring up the available courier quotes for this shipment: Simply click the Select button next to the courier service you would like to use for that order.

   You can automate this process by auto-selecting the service on our platform or by displaying live shipping rates at checkout for your Shopify or WooCommerce store.

   If you select one of the Interparcel courier partners as your service, an orange Add to Cart button will appear next to the order. If you're using your own courier rates, including Australia Post, a blue Book button will appear. To process these orders, please refer to the BYO Courier Booking Guides.
4. Some services include our $100 transit warranty, and some do not. To check whether your selected service includes transit warranty, or if you can purchase additional cover, look for the tags displayed on the service.
   If the service includes $100 cover and your shipment is worth more than that, you can purchase an extra transit warranty. To do so, toggle on Transit Cover from the order details window:
   Or click the shield icon on your order listing:
   

   You can automate this process by adding Transit Cover to all shipments or specific ones through our Rule Manager.

   Please note: Interparcel provides transit cover for the first $100 AUD of your shipment’s value, covering loss or damage. For items of higher value, you may purchase enhanced transit warranty of up to $2,000 for a fee equal to 2% of the declared value, with a maximum charge of $38* + GST. If your shipment is valued above $2,000, only $2,000 will be covered.
   
   Transit warranty is not available when selecting an ATL service. Restricted items are only covered for loss, not damage. Prohibited items cannot be sent through Interparcel and Transit warranty will not apply under any circumstances if prohibited items are sent. Please refer to the list of Restricted and Prohibited items and our Terms of Use for more information.

5. You can add Email and SMS tracking notifications so your customers stay updated at every stage of the parcel journey. You can choose to send:
   • SMS notifications for Out for Delivery and Delivered updates (additional $0.40 per SMS)
   • Email notifications for Booked, On Its Way, Out for Delivery, and Delivered updates (free)
   Click the Notifications section in the shipment details window to choose which alerts to send:
   Or click the email icon on an order listing:
   

You can also automate SMS and email notifications through your Communication Settings.

6. You can also change the Collection date through the order listing directly by clicking the date next to the Pickup section, below the courier service you have selected for that order. Please be aware that our system will indicate the next available collection date in this section automatically.

7. Click the 3 dots next to your order listing to View Order Details, Duplicate Shipment, add Notifications, apply or disable Smart Boxing, Generate your order packing list, put your order on hold and Delete Shipment.


Want to automate how your orders are packed and quoted? Set up your Inventory with accurate product weights and dimensions, then use Smart Boxing to automatically choose the most space-efficient packaging for multi-item orders.

8. If you would like to generate picking or packing lists for your order/s, you can tick the relevant orders, and click on the Packing List or Picking List button at the top of the page to generate these lists for the ticked order/s.


Customise your picking and packing lists with details like bin locations, customer notes and courier services. Learn how to set everything up in this guide.

9. Once you're ready to finalise your booking and make payment, select the orders you would like to process by ticking the box on their listing, and clicking the Add To Cart button at the top of the page. You can select all orders at once by clicking the tickbox at the top of the page.

10. Click the cart icon to see all the shipments you've got in your cart, and to proceed with finalising payment and labelling for those orders.

11. Click the payment method you prefer to use to book your orders that are sitting in the cart.

12. Agree to the Terms & Conditions and click Pay Now.

13. Click Print Shipping Label to print your label directly if you have the Print Manager installed on your device. If you don't have the Print Manager installed, you will have a PDF option available here to download the order labels and any documents to your device.


14. If you forgot to print your label, you can locate it by going to the My Orders page and clicking the order listing. Once you're within your order details, you will find the labels and other documents from the order available at the bottom of this page.

Other Relevant Guides

• Set up Smart Boxing
• Automate Your Shipping With the Interparcel Rule Manager
• Set up Print Manager

Didn't Find What You're Looking For?

If you have any questions or concerns regarding your integration or questions about how to send your order simply email us at shippingtools@interparcel.com.au, and we'll provide the assistance you need.