Interparcel Rated Highly Recommended for Customer Satisfaction

Interparcel is thrilled to announce that we were rated Highly Recommended in the 2022 and 2023 Australian Achiever Awards!

Our company was assessed and judged as part of the process across eight criteria in the Transport, Delivery & Relocation Services & Supplies category. Each one is rated individually, and the final score is a combination of all the figures.

Once the numbers were tallied and all the companies evaluated, Interparcel was awarded a rating of highly recommended.

But what does this outstanding result really mean? Here's everything you need to know about the Australian Achiever Awards and why our customers love Interparcel.

What are the Australian Achiever Awards?

The Australian Achiever Awards has been operating for 25 years. It's an independent, unbiased award system that conducts an assessment using the business's own customers. It provides a service to both the company and those looking to utilise a service.

The awards provide an indication of how well a business looks after the people that use their product or service. It also demonstrates if the company is healthy and worthy of praise. In addition to Transport, Delivery & Relocation Services & Supplies, there are also categories for Finance & Insurance Services, Care, Disability & Retirement Services, and Restaurants.

How are Businesses Assessed?

The judges for the Australian Achiever Awards assess businesses across eight criteria. Each one is scored on its own and represented as a percentage. The final score is a combination of all of the figures. A gold, silver, and bronze title is awarded. But, there is also a business that is classified as highly recommended based on the score they receive.

The eight criteria used as part of the assessment include:

• Time-related service
• Addressing client needs
• Care and attention
• Value
• Attitude
• Communication
• Overall perception
• Referral

What Customers Say About Interparcel

As part of the assessment, the judges speak to customers who utilise Interparcel's services. They even provided us with some of the fantastic comments they received during the judging. Here are some of our favourites.

I dealt with Michael, who works in large dispatch at Interparcel. He was most helpful with the quote and called after the initial email to explain the details of the process. He was very clear and concise and called once again after delivery to ensure the process had worked smoothly. He was easy to deal with and made the overall experience great, making sure everything ran smoothly.

Interparcel is efficient, very reliable and helpful. The team have always been polite and friendly in all of our dealings. I appreciate that they are an Australian business, and I talk to the people who work for the company, not a call centre. They are very good to deal with.

They are great operators who are very efficient and provide excellent customer service. Interparcel is one of the best companies we deal with. They always respond in twenty-four hours to all enquiries, and they go above and beyond the standard levels of customer service to help us out.

Why Customer Satisfaction is Important to Us

Customer satisfaction is something that Interparcel takes very seriously. That's why you can contact our highly skilled customer service team via phone, webchat, email, or even by sending a letter to us using traditional postal services.

But we also understand that sometimes you want to solve issues on your own or discover the answer to your questions when it's convenient for you. That's why we've got a knowledge base that has solutions to some of the most common queries our customer service team receive.

We've also developed several handy step-by-step guides. These take you through the basics of sending a parcel through Interparcel to information about prohibited and restricted items. We even have one that shows you how to get a pallet ready for delivery.

Everyone at Interparcel is grateful for the kind words and to be rated highly recommended for customer satisfaction from the Australian Achiever Awards. We will continue to strive to meet your fulfilment needs and make ourselves available to answer your queries and questions. You can stay up to date with all of the latest Interparcel developments by following us on our social media pages.