Privacy Policy

We only use the information that we collect about you lawfully, and this policy explains what our lawful basis is in respect of each purpose for which we keep and use information about you.

Generally, we are allowed to collect, use, process and disclose your personal information where it is necessary in connection with a contract between us (such as to provide you our services or products), where it is necessary in order for us to comply with our legal obligations, where we have a legitimate interest to do so (but we will always consider whether your right to privacy overrides our interest), or where you have given consent.

Personal Information we collect about you and how it is collected

You are not required (by law or by any contract with us) to provide personal information to us via this website. We will only require you to provide personal information to us where it is necessary for us to provide a service at your request.

Information you provide to us

We may receive personal information about you whenever you contact us. For example, by doing the following:

• Enquiring about our products or services
• Using and browsing our website
• Telephoning, texting writing by post or emailing us

This information may include but is not limited to the following:

• Your Name
• Address
• Phone number
• Email address
• Credit/debit card details
• Information about your shipment, including the recipient’s details
• Your VAT status (for international shipments)
• Additional information relevant to your use of our site and services, such as your marketing preferences, survey responses and feedback

We will only send marketing emails to individuals who have explicitly opted in. You can withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

Information we collect about you on our website

We may use technology to track the patterns of behaviour of visitors to our site. This includes using "cookies" which are stored in your browser. You can usually modify your browser to prevent this from happening, however, doing so will prevent bookings from being placed with us. Information collected in this way could be used to identify you unless you modify your browser settings.

We use cookies, tracking pixels, and other similar technologies to provide personalised advertisements. This includes, but is not limited to, programmatic advertising networks, Meta (Facebook and Instagram), Google Ads, Microsoft Ads and email marketing. These technologies help us track your activity across our website and other online platforms to deliver ads relevant to your interests. Additional advertising technologies or networks may also be used as part of our efforts to enhance your experience.

You can manage your consent for cookies and tracking technologies through your browser settings. Additionally, we provide options to manage your preferences for receiving marketing communications directly within our emails or by contacting us. By continuing to use our website without adjusting your settings, you consent to our use of cookies.

When you visit our website, we may collect the following information:

• The User Agent (device) details supplied by your internet browser
• Your password for this website, but not those used to log in via a third-party provider
• If you choose to log in using a third party, we will record your choice of login provider
• If you choose to link your account to a third-party marketplace or e-commerce platform to import items for shipment, we will record the details necessary to facilitate that link
• A device identifier (cookie or IP address) and general location for fraud prevention
• Details of your visits to our website and the resources that you access, including, but not limited to, website pages, links, traffic data, location data, weblogs and other communication data
• Where orders originate from advertising sources, we record the source of each order. This is purely to allow us to assess the effectiveness of these adverts and is not used for customer profiling of any kind

Information we collect about you from other sources

We do not collect information about you from other sources.

Children

Our website is not intended for children and we do not knowingly collect data relating to children. If we become aware that we are collecting data from a child, we will take immediate steps to obtain the necessary consent from the child's parent or guardian or delete the data if consent cannot be obtained.

Information we receive about you from other sources

Sometimes you will have given your consent for other websites, services, or third parties to provide information to us. This could include information we receive about you if you use any of the other websites that we operate or the other services that we provide, in which case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also tell you for what purpose we will share and combine your data.

It could also include information from third parties that we work with to provide our products and services, such as payment processors, delivery companies, technical support companies, and advertising companies. Whenever we receive information about you from these third parties, we will let you know what information we have received and how and why we intend to use it.

We rely on the following legal bases to process your personal data under the UK and EU GDPR:

• Contractual necessity: to process and deliver your orders
• Legal obligation: to retain records for customs, taxation, and fraud prevention
• Legitimate interest: to improve our platform, analyse user behaviour, and send limited marketing
• Consent: for email marketing and cookies/tracking not essential to service delivery

Promotional Communications

If you place an order with us, we may use your email address to send you marketing communications, newsletters, and promotional offers. You can unsubscribe or change your email preferences at any time by using the unsubscribe link provided in our communications. We have a legitimate interest in processing your personal information for promotional purposes. However, when you place an order with us you are also confirming your consent to allow us to process for personal data for this purpose.

Sharing your personal information

Sharing your information within our company and group

We share the information that you provide to us with our staff so that we can provide our products and services to you.

We may share the information that you provide to us with other companies within the group and other websites that we operate.

Sharing your information with third parties

We may share your personal information with selected third parties. For example, we may share your information with:

• Internet hosting providers to host the website, related infrastructure, services and applications
• Couriers to provide courier services
• Contact management systems to send emails, instant messages, social media messages and SMS messages

We may also share your personal data with third-party service providers, including but not limited to Mailchimp, Meta, and Google, for the purpose of marketing, advertising, and analytics. These third parties are required to comply with applicable data protection laws and only use your data as directed by us.

There are certain exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:

• Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings
• Necessary to protect the safety of our employees, our property or the public
• Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction
• Proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved

If your personal data is transferred outside of Australia, we ensure that adequate safeguards are in place to protect your information, in compliance with applicable laws. This may include using standard contractual clauses approved by regulatory authorities. We comply with all applicable Australian laws.

How long your personal information will be kept

We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any service, we will retain any information you provide to us at least for as long as we continue to provide that service to you.

In addition, we may be legally required to retain certain information related to your transactions — such as sender and recipient addresses, shipment details, and payment records — for up to seven years from the date of your last transaction. This is to comply with obligations under the Australian Taxation Office (ATO), corporate record-keeping laws, and other applicable regulatory requirements.

How we protect your personal information

We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

We try to ensure that all information you provide to us is transferred securely via the website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

You have the right to request access to your personal information, request corrections, and withdraw your consent to marketing communications at any time. To exercise these rights, please contact us.

Under the Australian Privacy Act, you have additional rights, including the right to remain anonymous where practicable, and the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

Under the UK and EU GDPR, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure (“right to be forgotten”)
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing, including direct marketing
• The right not to be subject to automated decision-making, including profiling

To exercise these rights, please contact us at help@interparcel.com.au.

Automated Decision-Making and Profiling

We do not use your personal data for any automated decision-making, including profiling, that produces legal or similarly significant effects concerning you.

If this changes in the future, we will update this policy accordingly and notify affected users.

How to complain

We hope that we can resolve any query or concern you may raise about our use of your information.

Australian Users:

Under the Australian Privacy Act, you have additional rights, including the right to remain anonymous where practicable, and the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached. The OAIC can be contacted at https://www.oaic.gov.au/privacy/privacy-complaints or by phone at 1300 363 992.

UK Users:

You can complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

EU Users:

You have the right to lodge a complaint with your local data protection authority. A full list of supervisory authorities is available here: https://edpb.europa.eu/about-edpb/board/members_en

Changes to our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Accessibility of Privacy Policy

We are committed to making our privacy policy accessible to all users. If you require this document in an alternative format, please contact us, and we will provide it in a format that meets your needs.

Contact us

If you have any questions/comments about privacy, you should contact us.