Updated 25th May 2020 11:15am


Following developments regarding the recent COVID-19 outbreak, delivery networks have been experiencing delays to a number of destinations. Actions taken by countries to lockdown borders and reduce movement of people is set to affect transit times and delivery options. Our latest updates are outlined below.


Domestic Service Impacts:

  • Delays expected across all services due to reductions in air freight capacity
  • We will be suspending Express service downgrade credits for our 9:00 Express, 10:00 Express, 12:00 Express and Overnight Express TNT Domestic services. This is due to reduction in domestic flight capacity
  • Our couriers will only seek verbal confirmation of delivery and where signature is required, may request to view government-issued identification for proof of age upon delivery
  • Service delays expected to shipments addressed to agent/remote areas where Australia Post is contracted

  • International Service Impacts:

    • We will be suspending service downgrade credits on all international Express services due to work and travel restrictions
    • Our couriers will only seek verbal confirmation of delivery and where signature is required, may request to view government-issued identification for proof of age upon delivery
    • Import limitations are in place from some countries including but not limited to Hong Kong & China e.g. 100kg per day from South China and 100kg per day from PVG Shanghai. 300kg limit for orders to and from Hong Kong. Orders may be cancelled and refunded if affected.
    • Shipments to South Africa via DHL: Only authorised to transport goods classified as essential. This includes: medical products e.g. hospital supplies, equipment etc. and protective equipment/products that support essential services e.g. machinery required to keep food production going, products required to keep medical support going (parts, machines, etc). No other exports will be accepted.
    • DHL Shipments to & from China, Taiwan & India: Import/Export restrictions apply for Customs Clearance. Please contact 1300 006 031 for assistance prior to booking online
    • The Australian Border Force have prohibited export of Personal Protective Equipment (PPE) in the form of face masks, disposable gloves, disposable gowns, protective eye wear in the form of goggles, glasses or visors etc. alcohol wipes and hand sanitizer. Some exclusions may apply. For more information please visit the following page: https://www.abf.gov.au/importing-exporting-and-manufacturing/prohibited-goods/categories/covid-exports
    • Shipments destined to Bangladesh and Sri Lanka via UPS: Service is temporarily suspended due to flight cancellations and imposing major backlog due to Government lockdowns. Any packages destined to this location will be held in Singapore until space is available next available flight. Please expect major delays.
    • Some international deliveries have been affected due to the travel bans (see table for affected locations)

    European Delays & Suspensions

    Country Postcodes Currently Inaccessible for Pickup/Delivery
    Austria Quarantine restrictions for the following postal codes: 5541, 5542, 5611, 5612, 5630, 5632, 5640, 5645, 5700, 5753, 6444, 6450, 6456, 6458, 6551, 6553, 6555, 6561, 6562, 6563, 6571, 6580, 6754, 6762, 6763, 6767, 6888, 9844. All other locations experiencing moderate delays to services.
    Andorra Temporary service suspension. Services only available for hospitals, chemists and supermarkets (primary needs)
    Belgium Moderate delays to services
    Bosnia and Herzegovina Moderate delays to services
    Bulgaria Moderate delays to services
    Switzerland Moderate delays to services
    Czech Republic Service suspensions for the following postcodes: 78321, 78324, 78391, 78401, 78975. All other locations experiencing moderate delays to services.
    Germany Quarantine restrictions for the following postal codes: 41800 - 41899, 52000 - 52999. All other locations experiencing moderate delays to services.
    Denmark Moderate delays to services
    Estonia Moderate delays to services
    Spain Quarantine restrictions for the following postal codes: 08700, 08710, 08711, 08712, 08788. All other locations experiencing moderate delays to services.
    Finland Moderate delays to services
    France Quarantine restrictions for the following postal codes: 07000 to 07099, 07110 to 07999, 26110 to 26190, 26217 to 26900, 57000, 57050. All other locations experiencing moderate delays to services.
    Georgia Moderate delays to services
    Ireland Moderate delays to services
    Italy Quarantine restrictions for the following postal codes: 04022, 40059, 64030, 64031, 64033, 64034, 64035, 65010, 83031, 83037, 84030, 84035, 84036, 85047, 86016, 86077, 86079, 86036, 87020, 87021, 87023, 87038, 87054, 87056, 89060, 89064, 88842, 89064, 89822, 90030, 91018, 94011, 94018. All other locations experiencing moderate delays to services.
    Lithuania Moderate delays to services
    Luxembourg Moderate delays to services
    Lativia Moderate delays to services
    Moldova Moderate delays to services
    Netherlands Moderate delays to services
    Norway Moderate delays to services
    Portugal Quarantine restrictions for the following postal codes: 3880000 to 3880999, 3885000 to 3885999. All other locations experiencing moderate delays to services.
    Serbia Moderate delays to services
    Slovakia Moderate delays to services
    United Kingdom Moderate delays to services

    Worldwide Delays & Suspensions

    Country Postcodes Currently Inaccessible for Pickup/Delivery
    Afghanistan Temporary service suspension
    American and Western Samoa Temporary service suspension
    Bahrain Temporary service suspension
    Botswana Temporary service suspension
    Cuba Temporary service suspension
    Cyprus Moderate delays to services
    Egypt Temporary service suspension
    Equatorial Guinea Temporary service suspension
    Haiti Moderate delays to services
    Fiji Temporary service suspension
    China Most services have resumed in China Mainland but can see delays of 1 business day. Delivery to Wuhan city is still suspended.
    Honduras Moderate delays to services
    Iran Moderate delays to services
    Kyrgyzstan Moderate delays to services
    Mongolia Moderate delays to services
    Oman Temporary service suspension
    South Korea Moderate delays to services
    Sierra Leone Moderate delays to services
    Belize Moderate delays to services
    Cameroon Moderate delays to services
    Cambodia Moderate delays to services
    Central African Republic Moderate delays to services
    Iraq Temporary service suspension
    Japan Moderate delays to services
    Jordan Temporary service suspension
    Kuwait Moderate delays to services
    Dijbouti Moderate delays to services
    Lebanon Temporary service suspension
    Malaysia Moderate delays to services
    Monaco Moderate delays to services
    Mauritius Temporary service suspension
    New Caledonia Temporary service suspension
    New Zealand Moderate delays to services
    Nepal Temporary service suspension
    Niger Temporary service suspension
    Rwanda Temporary service suspension
    Pakistan Temporary service suspension
    Philippines Temporary service suspension
    South Africa Transport of essential goods only
    Sri Lanka Temporary service suspension
    Thailand Moderate delays to services
    Tonga Temporary service suspension
    Timor Leste Temporary service suspension
    Tuvalu Temporary service suspension
    Kiribati Temporary service suspension
    Vanuatu Temporary service suspension
    Wallis and Futuna Temporary service suspension
    French Polynesia Temporary service suspension
    India Temporary service suspension
    Russia Moderate delays to services
    Saudi Arabia Moderate delays to services
    Solomon Island Temporary service suspension
    Dominican Republic Moderate delays to services
    El Salvador Moderate delays to services
    Gambia Temporary service suspension
    Uzbekistan Moderate delays to services
    Guinea Temporary service suspension
    Liberia Temporary service suspension
    Libya Temporary service suspension
    Mali Temporary service suspension
    Mayotte Temporary service suspension
    Myanmar Temporary service suspension
    Mauritania Moderate delays to services
    Nicaragua Moderate delays to services
    Panama Moderate delays to services
    Peru Moderate delays to services
    Qatar Moderate delays to services
    Reunion Island Temporary service suspension
    Sao Tome and Principe Temporary service suspension
    Somaliland Temporary service suspension
    Seychelles Temporary service suspension
    USA Moderate delays to services
    Uganda Temporary service suspension
    Venezuela Temporary service suspension
    Zimbabwe Temporary service suspension

    If you have any questions please don't hesitate to contact us via email at help@interparcel.com.au or call 1300 006 031 within office hours.
    We will respond as quickly as we can.

    This is a very difficult time for everyone and we are very grateful for the understanding and support of the Interparcel community. During this period, we will be closely monitoring the situation as it develops and will keep everyone updated.