Freight and Packaging-Related Surcharges

Accurate quoting and booking rely on entering the correct weight, dimensions, packaging type, and address. Below are Aramex surcharges to consider:

• Misdeclaration Surcharge: This surcharge applies when the declared weight, dimensions, or other shipment details are inaccurate. Couriers rely on accurate information to calculate shipping costs, and discrepancies may result in additional fees. The final fee, based on our team’s review of the parcel’s actual dimensions and weight, will be issued after the surcharge assessment is complete.
• Oversize Charge: A fee of $8.25 AUD +GST will be applied if a consignment exceeds 25Kg. Oversize fees will be charged in addition to any other applicable surcharges. Delivery times may also be affected due to handling processes.
• Length Surcharge: An additional charge of $7.50 AUD +GST applies to any item that is 1.2m or over in any one dimension.
• FAT Charge: An additional charge of $45 AUD +GST applies to any item above the maximum courier service threshold (25kg dead & 40 kg cubic).
• Reweigh Fee: A $5 AUD +GST fee will apply if a consignment is under-declared and needs to be reweighed to confirm its actual weight or cubic size.
• Return to Sender Fee (RTS): A fee of $10 AUD +GST applies to any item returned to the sender. If the sender refuses or cannot accept the return, the fee still applies.
• Redelivery: A fee of $5 AUD +GST applies to unsuccessful delivery attempts.

How to avoid these surcharges:

• Accurately measure and weigh each parcel or pallet (length, width, height, and weight).
• Ensure proper packaging and avoid misleading labels like “Handle With Care” or “This Way Up.”
• Keep parcels under 25kg dead weight or 40kg cubic weight.
• Double-check shipping details before confirming the order.

Refer to our Packing Guide for helpful tips.

Address Error or Address Update/Change Surcharges

This charge is applied when details such as the suburb, postcode, or state are incorrect. These errors can lead to delivery delays or the need for rerouting, which incurs extra costs.

• Redirection Fee (RDR): A $5 AUD +GST fee per item applies for redirections due to incorrect, incomplete addresses.

Change of address requests may require a new label. The exact amount will be confirmed once we are provided with the updated details. Our Customer Service team will only submit this request once payment has been processed.

How to avoid this surcharge:

• Double-check the suburb, postcode, and state match before booking.
• Ensure you have the correct address details including name and phone number prior to booking.

Important Notes

• The surcharges listed above are correct at the time of publication but are subject to change.
• Additional charges not listed here may also apply.