Asendia Surcharges Explained
Do you use Asendia for your freight deliveries? If so, it's important to be aware of the various surcharges that might be applied in specific scenarios.
We aim to provide the most accurate pricing during the quoting and booking process, including freight and all relevant surcharges.
However, please note that while we do our best to offer a complete price, some charges may arise later due to factors beyond our control. These can include government fees for international shipments, additional handling requirements, specific delivery times, or the need for special equipment.
Read on for more information about each surcharge and how to avoid them.
Misdeclaration Surcharge
This surcharge applies when the declared weight, dimensions, or other shipment details are inaccurate. Couriers rely on accurate information to calculate shipping costs, and discrepancies may result in additional fees.
How to avoid this surcharge:
- Accurately measure and weigh each parcel or pallet (length, width, height, and weight).
- Ensure proper packaging and avoid misleading labels like “Handle With Care” or “This Way Up.”
- Refer to our Packing Guide for helpful tips.
Address Error Surcharge
This charge is applied when details such as the suburb, postcode, or state are incorrect. These errors can lead to delivery delays or the need for rerouting, which incurs extra costs.
How to avoid this surcharge:
- Double-check the suburb, postcode, and state before booking.
- Verify that the delivery address aligns with the recipient's location.
Still have questions?
For help with Asendia's surcharges, feel free to contact our friendly customer service team.
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