Misdeclaration Surcharge

This surcharge applies when the declared weight, dimensions, or other shipment details are inaccurate. Couriers rely on accurate information to calculate shipping costs, and discrepancies may result in additional fees.

How to avoid this surcharge:

• Accurately measure and weigh each parcel or pallet (length, width, height, and weight).
• Ensure proper packaging and avoid misleading labels like “Handle With Care” or “This Way Up.”
• Refer to our Packing Guide for helpful tips.

Address Error Surcharge

This charge is applied when details such as the suburb, postcode, or state are incorrect. These errors can lead to delivery delays or the need for rerouting, which incurs extra costs.

How to avoid this surcharge:

• Double-check the suburb, postcode, and state before booking.
• Verify that the delivery address aligns with the recipient's location.

Incorrect Service Surcharge

This applies when the selected service doesn’t align with the parcel's actual specifications or delivery requirements.

For instance, selecting a service intended for smaller parcels but sending a larger or heavier shipment may result in additional fees.

How to avoid this surcharge:

• Review service descriptions and carrier guidelines carefully to select the appropriate option for your delivery.
• Be aware of services such as ATL (Authority to Leave), where the courier will leave the parcel in a safe location at the delivery address. Please note that our transit warranty does not apply for ATL deliveries.
• Confirm if your shipment is going to a residential or business address, as some services vary based on destination type:
  • B2B (Business-to-Business): Services designed for deliveries to commercial locations, such as storefronts, warehouses, or business premises. These do not include businesses operated from homes or private residences.
  • B2C (Business-to-Consumer): Services for deliveries to residential addresses or homes where a business is operated.