Freight and Packaging-Related Surcharges

Accurate quoting and booking rely on entering the correct weight, dimensions, packaging type, and address. Below are some of the CouriersPlease surcharges to consider:

• Misdeclaration Surcharge: This surcharge applies when the declared weight, dimensions, or other shipment details are inaccurate. Couriers rely on accurate information to calculate shipping costs, and discrepancies may result in additional fees. The final fee, based on our team’s review of the parcel’s actual dimensions and weight, will be issued after the surcharge assessment is complete.
• Oversize Charge: A fee of $75 AUD +GST will be applied if a consignment exceeds CouriersPlease size and/or weight limits. Oversize fees will be charged in addition to any other applicable surcharges. Delivery times may also be affected due to handling processes.
• Length Surcharge: An additional charge of $15 AUD +GST applies to any item that is 1.05m or over in any one dimension.
• Reweigh Fee: A $5 AUD +GST fee will apply if a consignment is under-declared and needs to be reweighed to confirm its actual weight or cubic size.
• Return to Sender Fee (RTS): A fee of $10 AUD +GST applies to any item returned to the sender. If the sender refuses or cannot accept the return, the fee still applies.

How to avoid these surcharges:

• Accurately measure and weigh each parcel or pallet (length, width, height, and weight).
• Ensure proper packaging and avoid misleading labels like “Handle With Care” or “This Way Up.”
• Keep parcels under 1.05 metres in any dimension.
• Double-check shipping details before confirming the order.

Refer to our Packing Guide for helpful tips.

Address Error or Address Update/Change Surcharges

This charge is applied when details such as the suburb, postcode, or state are incorrect. These errors can lead to delivery delays or the need for rerouting, which incurs extra costs.

• Redirection Fee (RDR): A $10 AUD +GST fee per item applies for redirections due to incorrect or incomplete addresses.

Change of address requests may require a new label. The exact amount will be confirmed once we are provided with the updated details. Our Customer Service team will only submit this request once payment has been processed.

How to avoid this surcharge:

• Double-check the suburb, postcode, and state match before booking.
• Verify that the delivery address aligns with the recipient's location.

Important Notes

• The surcharges listed above are correct at the time of publication but are subject to change.
• Additional charges not listed here may also apply.