At Interparcel, we strive to provide transparent pricing for your shipping needs. However, some additional charges may arise due to your particular circumstances or specific handling requirements.
To help you minimise any unexpected costs for your shipments, we've expanded on the most common surcharges with FedEx Domestic. Review these guidelines to better understand which fees might apply to your shipment.
Accurate quoting and booking rely on entering the correct weight, dimensions, packaging type, and address. Below are some of the most common surcharges to consider when shipping with FedEx Domestic:
This surcharge applies when the declared weight, dimensions, or other shipment details are inaccurate. Couriers rely on accurate information to calculate shipping costs, and discrepancies may result in additional fees. The final fee, based on our team’s review of the parcel’s actual dimensions and weight, will be issued after the surcharge assessment is complete.
This surcharge applies when a shipment is returned to the sender either at the customer’s request or at the carrier’s discretion. The total cost will vary based on the circumstances and will include freight charges and any other applicable fees.
If the sender initiates an RTS request, the request will only be processed once full payment has been received. The RTS fee remains applicable even if the sender refuses delivery or is unable to accept the returned shipment.
If tracking shows an unsuccessful delivery, or a card has been left with instructions to arrange redelivery, please contact Interparcel to organise a new delivery attempt or customer pick-up.
A fee of $26 AUD + GST applies when the receiver is unavailable to accept the shipment. The consignment will be returned to the FedEx Domestic depot before redelivery or customer pick-up can be arranged.
The redelivery or pick-up request will be processed once the fee has been paid. Please note that the fee may also be applied after the subsequent delivery has been completed. In this case, our Billing Team will contact you with the relevant charges.
This charge is applied when details such as the suburb, postcode, or state are incorrect or if the shipment is to be addressed to a different delivery location. These errors can lead to delivery delays or the need for rerouting, which incurs extra costs.
Change or correction of address requests may require a new label. The exact amount will be confirmed once we are provided with the updated details. Our Customer Service team will only submit this request once payment has been processed.
*Surcharges marked with an asterisk are subject to fuel surcharge.
When you request a quote through Interparcel, our system automatically provides you with the most suitable services based on the information you provide, including your delivery and pickup requirements. If you are shipping to a residential address, the Residential Delivery fee is already included in your quote for B2C services. Additionally, if your shipment is within the Heavyweight Residential categories, the associated fee will also be included into your quote.
It's essential to ensure that the correct service is selected, and the weight and dimensions of your parcels are accurately declared. An additional surcharge may apply if the services have been incorrectly selected or if the weight or dimensions are misdeclared. This ensures transparency and helps you avoid unexpected fees, making your shipping experience smooth and hassle-free with Interparcel.
To clarify what qualifies as residential, FedEx categorises a Residential address as a home or private residence, including places where a business operates from a home, as well as any shipment where the sender has designated the delivery or pickup address as residential.
A Residential Pickup/Delivery fee of $7 AUD + GST is applied to any shipment collected or delivered to a location deemed as residential.
This fee applies to each consignment based on its chargeable weight, which is whichever is higher: the dead weight or cubic weight.
A fee starting at $48 AUD + GST and up to $260 AUD + GST applies to any shipment with a chargeable weight of 30kg requiring manual handling equipment (MHE).
A fee of $42.00 AUD +GST per request applies when a consignment needs to be booked in with the receiver prior to delivery or to schedule the delivery date and/or time beyond the standard transit time.
This fee may be charged more than once per shipment and applies in addition to any other applicable fee or surcharge for the shipment, including the Redelivery/Futile Delivery fee (RED) for each failed delivery attempt.
In the event a consignment is taken to storage due to the book in request the below charges apply:
A storage fee applies per per consignment note, per day, for storing a shipment before its new scheduled delivery, as follows:
Day 1 is the next business day after the shipment is received at the destination FedEx station.
Tips that help you save money and time:
A fee of $18 AUD + GST is applicable to items that FedEx Domestic considers to be incompatible with its sortation system and require manual handling, due to any of the below:
When you use Interparcel's shipping solutions the FedEx Manual Handling Processing (MHP) fee gets automatically applied to specific parcel dimensions. They include:
If shipments have attracted the MHP Fee due to any of the reasons above, this will be passed on by Interparcel via surcharge.
FedEx branded satchels travelling on FedEx Priority services including 9:00am, 10:00am and 12:00pm Express, and Overnight Express are exempted from MHP.
When using FedEx Domestic branded satchels, ensure all guidelines are followed accordingly. This includes TNT branded satchels.
The MHP fee applies in addition to any other applicable surcharge including the Oversize Freight surcharge and the Dangerous Goods surcharge. Where a consignment contains Dangerous Goods, the MHP Fee applies to every item under that consignment note, even if not all items are classified as Dangerous Goods.
A fee starting at $18 AUD + GST and up to $767 +GST applies to oversized freight where any one dimension (length, height or width) exceeds 1.49m.
A fee starting at $77 AUD + GST for Road express services and $256 AUD +GST for all other services applies to every item under a consignment note, when contents are deemed as dangerous even if not all items are classified as Dangerous Goods
Refer to our packing guide for helpful tips.
For questions about FedEx Domestic or our range of services, contact our friendly customer service team. We're here to help!
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