How Interparcel Handles Residential and Heavyweight Fees

When you request a quote through Interparcel, our system automatically provides you with the most suitable services based on the information you provide, including your delivery and pickup requirements. If you are shipping to a residential address, the Residential Delivery fee is already included in your quote for B2C services. Additionally, if your shipment is within the Heavyweight Residential categories, the associated fee will also be included into your quote.

It's essential to ensure that the correct service is selected, and the weight and dimensions of your parcels are accurately declared. An additional surcharge may apply if the services have been incorrectly selected or if the weight or dimensions are misdeclared. This ensures transparency and helps you avoid unexpected fees, making your shipping experience smooth and hassle-free with Interparcel. To clarify what qualifies as residential, FedEx categorises a Residential address as a home or private residence, including places where a business operates from a home, as well as any shipment where the sender has designated the delivery or pickup address as residential.

What is the FedEx Heavyweight Residential Pickup and/or Delivery Fee?

FedEx charges a Residential Pickup/Delivery fee of AUD $6.50 + GST, and based on the declared weight and dimensions, it may also incur a Heavyweight Residential fee. It's important that you have correctly weighed and measured your items as they may be subject to this fee once a package audit is completed. Please ensure that you select the correct service when sending to a residential address to ensure that you are paying the correct rate.

This fee will be applied to each consignment’s chargeable weight, which is the greater of the dead weight and the cubic weight.

• Heavyweight Residential Pickup (RP1) - AUD $63 + GST : Fee per consignment for pick up from a residential address with a chargeable weight of 29kg and over, but less than 99kg.
• Heavyweight Residential Pickup (RP2) - AUD $198 + GST: Fee per consignment for pick up from a residential address with a chargeable weight of 99kg and over.
• Heavyweight Residential Delivery (RD1) - AUD $63 + GST: Fee per consignment for delivery to a residential address with a chargeable weight of 29kg and over, but less than 99kg.
• Heavyweight Residential Delivery (RD2) - AUD $198 + GST: Fee per consignment for delivery to a residential address with a chargeable weight of 99kg and over.

What is the FedEx Manual Handling Processing (MHP) fee?

The FedEx Manual Handling Processing (MHP) fee was introduced in March 2017 and it has been updated to AUD $16.50 + GST. Its purpose is to reduce the number of parcels that can't be processed through the sorting machines. These items require human intervention because of their size, weight, fragility, contents or packaging. It could be due to inadequate packaging, an unstable parcel, or an unusual item shape or restricted contents.

Since these items require manual sorting by FedEx, it may slow down the delivery process for all your parcels and others. If more packages can meet the requirements to get sorted through machinery automatically, then FedEx can deliver your product to customers faster.

How is the Manual Handling Processing (MHP) fee Applied?

When you use Interparcel's shipping solutions, you don't have to use a calculator to determine how much you need to pay. The FedEx Manual Handling Processing (MHP) fee gets automatically applied to specific parcel dimensions. They include:

• The parcel length is less than 20 cm or greater than 120 cm
• The parcel width is less than 10 cm or greater than 60 cm
• The parcel height is less than 1.5 cm or greater than 80 cm
• The diagonal length is greater than 120 cm
• The parcel weight is less than 250 g or greater than 30 kg

What Parcels are Exempt from the Manual Handling Processing (MHP) fee?

As long as the size, weight, fragility, contents or packaging of your parcel are within the standard parameters specified above, it may be exempt from the Manual Handling Processing (MHP) fee. There is also an exemption for FedEx branded satchels travelling on a FedEx Priority service. This includes the 9:00 Express, 10:00 Express, 12:00 Express, and Overnight Express.

It's important to note that if you're using a FedEx branded satchel, it must be packaged and sealed correctly. This type of packaging cannot be used for products listed as dangerous goods or fragile products by FedEx. We also recommend reviewing our prohibited and restricted items list to better understand when you can use our shipping services and when you can't.

What is FedEx Book-in Request (CB1) Fee?

If you are sending parcels to a Scheduled Delivery Warehouse, such as Amazon or any other location where the receiver has specific delivery requirements, such as a designated time and day, it's crucial to be aware of FedEx's additional charges to avoid unexpected fees.

One of the key charges is the FedEx Book-In Request (CB1) Fee, which is AUD $40 + GST per request. This fee applies per shipment whenever a specific delivery time and date are required, even if it falls within or after the estimated transit time. The FedEx Book-in Request (CB1) fee may also apply when the driver needs to reschedule the delivery because the premises were not available to receive the parcels. It’s important to note that this fee can be charged multiple times per shipment and is in addition to any other applicable surcharges or fees, including the Book-In Storage fees.

To avoid the Book-In Request (CB1) Fee, proactive communication is essential. We suggest contacting your receiver in advance to confirm they can accept the delivery within the standard timeframe and verify that no special Book-In procedures are required.

What are the FedEx Book-In Storage Fees

In addition to the Book-In Request (CB1) Fee, businesses should be mindful of FedEx Book-In Storage Fees, which are applied per shipment and per day. Here's a breakdown of the storage fees:

• Day 1 to Day 2: No Book-In Storage fee is applied for the first two days. Day 1 starts on the next business day after FedEx receives the shipment at the destination depot/location.
• (ST1) Day 3 and Day 4: A storage fee of AUD $50 + GST per shipment (per consignment note), per day is incurred.
• (ST2) Day 5 onwards: The storage fee increases to AUD $75 + GST per shipment (per consignment note), per day.

These storage fees are in addition to any other applicable surcharges or fees related to the shipment, including the Book-In Request (CB1) fee.

Additional Freight Surcharges

Misdeclaration Surcharge

This surcharge applies when the declared weight, dimensions, or other shipment details are inaccurate. Couriers rely on accurate information to calculate shipping costs, and discrepancies may result in additional fees.

How to avoid this surcharge:

• Accurately measure and weigh each parcel or pallet (length, width, height, and weight).
• Ensure proper packaging and avoid misleading labels like “Handle With Care” or “This Way Up.”
• Refer to our Packing Guide for helpful tips.

Address Error Surcharge

This charge is applied when details such as the suburb, postcode, or state are incorrect. These errors can lead to delivery delays or the need for rerouting, which incurs extra costs.

How to avoid this surcharge:

• Double-check the suburb, postcode, and state before booking.
• Verify that the delivery address aligns with the recipient's location.

Incorrect Service Surcharge

This applies when the selected service doesn’t align with the parcel's actual specifications or delivery requirements.

For instance, selecting a service intended for smaller parcels but sending a larger or heavier shipment may result in additional fees.

How to avoid this surcharge:

• Review service descriptions and carrier guidelines carefully to select the appropriate option for your delivery.
• Be aware of services such as ATL (Authority to Leave), where the courier will leave the parcel in a safe location at the delivery address. Please note that our transit warranty does not apply for ATL deliveries.
• Confirm if your shipment is going to a residential or business address, as some services vary based on destination type:
• B2B (Business-to-Business): Services designed for deliveries to commercial locations, such as storefronts, warehouses, or business premises. These do not include businesses operated from homes or private residences.
• B2C (Business-to-Consumer): Services for deliveries to residential addresses or homes where a business is operated.

Still have questions?

You can reach out to our friendly customer service team for assistance with the FedEx Express Surcharges and any enquiries about your order.

Contact us