Requirements for Road Express

1. Futile Fee

A futile fee will be charged if the freight is not ready at pickup, the premises are closed and/or unattended, or if delivery is rejected. Here's a breakdown:

• 1 - 4 Pallets: $75 + GST and fuel
• 5 - 10 Pallets: $110 + GST and fuel
• 11+ Pallets: $225 + GST and fuel

Make sure your freight is ready and accessible at the agreed time to avoid this fee.

2. Wait Time Fee

A wait time charge can incur when the allocated loading or unloading time for your collection/delivery has exceeded. To minimise costs, ensure your team is ready to efficiently load or unload the freight upon arrival.

3. Hand Unload Fee

A Hand Unload Fee applies when a tail-lift service is not selected, and there are accessibility issues to the premises—such as when the driver cannot enter and must unload at the roadside.

The fee is $45.00 plus GST per pallet. To avoid this fee, consider selecting the tail-lift service when booking, especially if there may be accessibility challenges.

4. Tailgate Fee

The Tailgate Fee will apply if a customer hasn't selected a tail-lift service, and the sender or receiver does not have a forklift or material handling equipment (MHE) to load or unload the freight.

The cost is determined by the difference between the tail-lift and non-tail-lift service, plus the difference in any additional freight charges. To prevent unexpected costs, it is advisable to select the appropriate loading and unloading options in advance.

5. Timeslot Fee

The Timeslot Fee is applied when the receiver defers the initial estimated delivery time and requests a specific day and time for delivery. This fee is $20.00 plus GST. To avoid this cost, coordinate with the receiver to ensure they are available at the originally scheduled delivery time.

Important Information About Hi-Trans Surcharges

All surcharges listed above are applied based on specific delivery and accessibility conditions. It is crucial to be prepared at the time of pickup or delivery to prevent additional fees from being applied to your shipment.

If you receive a surcharge that you believe was incorrectly applied, you can reach out to us for further information and support by following the instructions provided in your surcharge invoice.