Do you use StarTrack to send parcels? If so, you might be aware that a Manual Handling Surcharge is being introduced from August 1 2022.
The Manual Handling Surcharge is $14.00 exc. GST (AUD) and will apply for items that don't meet the requirements of the service being used. Keep reading for more information about the Manual Handling Surcharge for each service.
The minimum dimensions to send an item via Road Express is 5 cm on either side, and the maximum dimensions are 117 cm x 60 cm x 60 cm. The maximum deadweight is 20 kgs.
STARTRACK EXPRESS | |
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Minimum Dimensions | 5 cm |
Max Length | 117 cm |
Max Width | 60 cm |
Max Height | 60 cm |
Max Dead Weight | 20 Kg |
The Manual Handling Surcharge will incur also to the following scenarios:
To post a parcel using the Premium service, it must not exceed a length of 100 cm, a width of 60 cm, a height of 60 cm, and a dead weight of 22 kg. It can also not be a flat pack with a width of less than 5 cm or a cylinder tube that could roll off a conveyor belt.
STARTRACK PREMIUM | |
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Max Length | 100 cm |
Max width | 60 cm |
Max Height | 60 cm |
Max Dead Weight | 22 Kg |
Min Width of Flat Pack | 5 cm |
The Manual Handling Surcharge will also incur in the following scenarios:
If the Manual Handling Surcharge applies due to weight or dimensions it will automatically be added to your quote. If your shipment falls under any of the above scenarios, the Manual Handling Surcharge will apply retrospectively via a surcharge invoice which will be raised at any point after collection and/or delivery.
It's also important to note that StarTrack conducts audits on parcels. If you ship an item using the wrong service or it's found that the dimensions of your parcel are subject to a Manual Handling Surcharge and you haven't paid for it within your booking process (under-declaring), you will get invoiced the $14.00 exc. GST (AUD) and additional freight charges.
The best strategy to avoid the StarTrack Manual Handling Surcharge is to ensure you choose the right service to send a parcel. Pay close attention to the dimensions and requirements for shipping packages through Road Express and Premium.
You should also take the time to measure all your packaging and weigh your parcels before sending them. If you previously used Road Express to send your satchels, then you will want to switch to Premium moving forward to avoid paying the Manual Handling Surcharge.
If you receive a StarTrack Manual Handling Surcharge that you believe was incorrectly applied, you can contact us by following the instructions provided in your surcharge invoice.
For more details on the StarTrack Manual Handling Surcharge, click here for StarTrack Road Express or here for StarTrack Premium.
You can reach out to our friendly customer service team for assistance with the StarTrack Manual Handling Surcharge and any enquiries about your order.
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