Made Moggie struggled to find items for their cats, so they decided to just do it themselves. From concept, it took a year to research, find products and build an online store.
What does your business do in a nutshell?
We sell high-quality cat furniture, bowls and toys that blend seamlessly into any home interior. We wanted to find sophisticated and innovative cat products for our store and found this possible in European pet brands like Brandodesign, MiaCara and Profeline. We also stock unique, handcrafted items from Japan.
Brandodesign CAT60 Cat Bed & Trono Cat Shelf. Photographer: Elia Falaschi
How long have you been operating?
Our online store launched six months ago.
Why feline products?
We always struggled to find items for our cats that we liked. Even when we increased our spend, we were essentially buying items with a short lifespan. We found ourselves throwing these items away within a few months. We felt that there would be many people in Australia who, like us, sought cat products that were beautiful, functional and sustainable.
At the same time, we wanted a vocation that aligned with our personal interests. An online store, based on cats, design and nature was a great fit.
Before Interparcel
Australia Post was our first shipper. We did not qualify for their pick-up service, so parcels were taken to the Post Office daily. We struggled to send larger items with Australia Post.
- Had to deliver each shipment to the post office
- Was not able to ship some of our goods, due to their size
With Interparcel
We saw a reduction in shipping process times and cost with Interparcel. Their pick-up service freed up an hour of our time each day and alleviated the pressure of packing to meet the 4pm post.
- Integrated their Shopify store with Interparcel's Shipping Manager
- 12% reduction in shipping process times
- 5% reduction in shipping costs
- Shipping quotes are more accurate
- Was able to provide customers with next day delivery
- Improved customer satisfaction
How Interparcel helped
Interparcel was recommended to Made Moggie as a shipper that can handle large items. They called, had a chat and signed up for our service very quickly. The Sales Team was able to walk them through connecting their Shopify store with our Shipping Manager. Now they're able to sync and fulfil all their orders in just a few clicks, creating a seamless shipping experience for customers. By using Interparcel, Made Moggie was able to offer full visibility of shipping fees to their customers all over the world, giving them the reassurance to press that "purchase" button. As they transitioned into using Shopify as an eCommerce platform, they leveraged Interparcel's discounted rates as they increased volume to save on shipping costs.
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