Case Study: TNB Records

How did you start your business?

I've been in high powered business roles all my life, I felt it was time to begin an adventure of my own. I have always dreamt about owning a record store.

In May 2019 I began TNB Records, initially we started off reselling cassettes. My office was a shelf, then I moved into a bedroom, then a garage and now we have a team of 4 in a custom built warehouse.

12 months ago we got into new vinyl and that's been a huge transition, we have gone from strength to strength since. We have grown into one of Australia's largest online record companies, with some of the broadest range of titles and the largest amount of stock on hand.

We have 12 to 15 suppliers from all over the world that we work with. We actually use Interparcel to bring stock in from our suppliers as well as to send products out to our customers. We have found that we can get much better rates organising shipping through Interparcel instead of using the suppliers delivery options.

Before Interparcel

At the beginning I was walking to the post office every day to send off orders, it was a guessing game as we never knew how much it was going to cost.

As the volumes started to grow, I tried a few different solution providers but their offering was very limited in our area. I felt that they weren't open to assisting me to grow my business.

I decided to start to surround myself with people who could tap into my vision and help my business grow. That's where Interparcel came in, I felt like I had the support and tools I needed to start to develop and grow.

After Interparcel

• Reduced processing times by 50%
• Shipping costs down by 40%
• Increased confidence in giving our customers top quality delivery
• Streamlined service to retrieve orders from our suppliers.

How has Interparcel helped?

Interparcel was the turning point for Tnb Records. When I first spoke to the sales team, I felt like they wanted to help me grow my business.

Shipping was always such a front of mind thing at the start, it could make or break us. After connecting with Interparcel, I don't have to worry about shipping anymore. I can concentrate on the day to day running of my business. The stress is gone!

Being able to integrate with Interparcels Shipping Manager was great, it really streamlined the process, cutting my processing times in half and costs down by 40%.

The Branded Tracking is a great tool for TNB Records as I can continue to connect with my customers after they purchase by offering promotions on my tracking page.

Check out TNB Records here. Also follow their updates on their Facebook and Instagram. Use Interparcels discount code "TNBINTERPARCEL" for 10% off your purchase!*

*This code is valid until the 5th of June 2021 (providing no other discounts are applied).