After multiple attempts to get their Patches out into the world, Not Just a Patch found Interparcel to manage their Shipping Processes. Reducing costs by 40%.
An Australian based company, headquartered in sunny Sydney, Not Just a Patch aims to support Type 1 Diabetics who want to experience an active lifestyle. Their patches are compatible with Freestyle Libre, Dexcom G6, Dexcom G4-5, MiaoMiao 1&2 and Medtronic sensors.
What is Not Just a Patch?
Not Just a Patch operates in the Diabetes health space. We supply adhesive patches that are used to cover and support Continuous Glucose Monitors (CGM's). CGM's are used by Type 1 Diabetics to measure their blood sugar. Historically, a T1 Diabetic would need to prick their finger to measure their blood sugar levels multiple times a day. Now, CGM's are able to be worn by a patient for up to 2 weeks. Not Just a Patch covers the sensor and sticks to the users skin, protecting it and keeping it firmly in place.
"Interparcel is integral to our business model. They partner with Not Just a Patch to ensure that our customers receive their orders in the quickest and most economical way possible."
Why did you start your business?
I started making patches to support my CGM sensor whie swimming and yoga-ing, and soon this idea expanded into a bigger one: to make purpose-built patches to help T1 diabetes patients. I tried and analysed different designs and saw possibilities for improvement. This ultimately led to start Not Just a Patch which has been a great success. We are now supplying patches worldwide.
How many colors do you have?
We have nine bright colors - blue, green, orange, pink, yellow, black, beige, red and purple. All patches are made from 96% cotton and 4% spandex which provides great elasticity for the skin to breathe.
What's your background in business?
I have 25 years in and around healthcare and hospitals for organisations like Novartis, Abbott, Johnson and Johnson and Roche in senior commercial roles as well as in consulting capacity in areas such as Infectious Disease, Neurology, Pathology and Hospital Performance Management for Safety, Quality and Efficiency.
Before Interparcel
When I first started the business, we were using Australia Post which quickly became apparent that this was not going to be a good solution due to a lack of tracking. We then moved over to another shipping company which initially was a lot better, but resulted in a number of packages going missing and unsatisfied customers. The main issue was a lack of support.
- Support was all via email and would take days to get updates and answers
- A lack of delivery tracking for customers
- Regular delivery delays which resulted in bad customer reviews
After Interparcel
Interparcel was a great help with restructuring our shipping process. One of the main advantages was that the International shipping pricing was more granular. By using Interparcel we were paying 40% less for bulk shipping of our International parcels. On the ground support is also really helpful. The team at Interparcel are very professional and quick to help with any problem.
- Increase in customer satisfaction and a decrease in complaints overall
- Shipping costs have decreased by 40% since choosing Interparcel
- Delivery times have improved on a whole
- 50% improvement in addressing and sending orders
How has Interparcel helped?
On the ground support has been really helpful; the team at Interparcel are very professional and quick to help with any problem. They walked me through integrating our WooCommerce store with their Shipping Manager. After which, we were able to download all customer orders, individually edit each order than print all labels at once. This has sped up our order fulfilment process by over 50%, saving us valuable time to focus on other parts of the business. Additionally, the address validation feature of their Shipping Manager has been a major help in improving our addressing process. Any invalid addresses are automatically flagged by the system for correction.
Facebook
Twitter
Instagram
Linked In
YouTube