How To Enhance the Post Purchase Experience With The AfterShip & Interparcel Integration

For ecommerce businesses, the post-purchase experience can make or break customer loyalty. Customers want transparency, speed, and reliability. The better you handle the journey after the sale, the more likely they are to return and recommend your brand to others.

One of the key ways to keep customers happy and coming back is by offering a seamless, transparent shipping process. That’s where a powerful post-purchase tool like Aftership comes in.

And now that Interparcel has integrated with AfterShip, you’re about to unlock a new layer to the post-purchase experience that’ll keep your customers loyal.

Ready to streamline your shipping process and improve customer satisfaction? Let’s dive in!

How Interparcel’s Tools Simplify Your Post-Purchase Experience

At Interparcel, we understand that a seamless post-purchase experience is key to building customer loyalty and driving repeat business. Our platform is designed to simplify shipping for ecommerce businesses, offering an array of tools to enhance every touchpoint after the sale.

Here’s how Interparcel’s features support a superior post-purchase experience:

1. Branded Tracking Portal

Our branded tracking portal allows customers to track their orders without leaving your website. This customisable feature ensures that your brand stays front and centre, keeping customers informed throughout the delivery process.

2. Automated Notifications

Interparcel provides automated notifications via email or SMS, keeping customers updated on the status of their orders from dispatch to delivery. This reduces customer support inquiries and enhances the overall post-purchase experience.

3. AI-Enhanced Picking and Packing Lists

Our AI-powered picking and packing lists are more than just order summaries—they enhance the unboxing experience by allowing you to include a personalised note for each customer. These lists can be printed and placed inside the parcel, adding a thoughtful touch that delights customers and makes the delivery feel special.

What Can AfterShip Do for Your Business?

AfterShip isn’t just a tracking tool—it’s an all-in-one post-purchase solution built to drive sales, cut costs, and reclaim lost revenue.

It goes beyond just tracking by offering tools that optimise every step after a sale is made. With capabilities like proactive customer communication, seamless returns management, and sustainability tracking, AfterShip helps businesses reduce operational costs and boost customer loyalty.

How AfterShip’s Integration Enhances the Interparcel Experience

While Interparcel offers robust tools for managing your shipping, our integration on Aftership takes your post-purchase experience to the next level. This integration gives you access to additional features designed to enhance your existing Interparcel tools, offering more control and visibility across your shipping operations.

Here’s how AfterShip can supercharge your Interparcel experience:

1. Customer Reviews Feature

AfterShip’s Customer Reviews Feature helps you automatically collect feedback from customers once their delivery is complete. By sending automated requests for reviews, you can build trust, boost conversions, and gain valuable insights into your shipping and customer service processes.

2. Estimated Delivery Prediction (EDD)

AfterShip’s AI-powered delivery predictions provide incredibly accurate, street-level estimates of when your customers can expect their packages to arrive. This feature reduces “Where’s my order?” enquiries and improves customer satisfaction by setting clear delivery expectations.

3. Shipping Protection Software

Give your customers the option to purchase shipping protection at checkout with AfterShip’s Shipping Protection Software. This feature helps safeguard against lost or damaged parcels, giving both you and your customers peace of mind with easy-to-manage claims.

4. Carbon Footprint Accounting Software

For businesses that are prioritising sustainability, AfterShip’s Green Carbon Footprint Accounting Software helps track and reduce the environmental impact of your shipments. This tool calculates your business's carbon footprint, allowing you to make more eco-conscious decisions and appeal to environmentally aware customers.

5. Advanced Tracking

AfterShip’s advanced tracking feature supports up to 50 carrier integrations, allowing users to centralise all their courier tracking in one place. This means that even if you're using couriers outside of Interparcel’s platform, you can still track all shipments seamlessly.