Freight Related Surcharges

Accurate quoting and booking rely on entering the correct weight, dimensions, packaging type, and address. Below are Allied surcharges to consider:

• Misdeclaration Surcharge*: This surcharge applies when the declared weight, dimensions, or other shipment details are inaccurate. Couriers rely on accurate information to calculate shipping costs, and discrepancies may result in additional fees. The final fee, based on our team’s review of the parcel’s actual dimensions and weight, will be issued after the surcharge assessment is complete.


• Manual Measurement Fee: Freight that is audited and found to be under declared may incur a Manual Measurement fee of $2.94 +GST


• Futile/No Job Fee*: A fee of $18.35 AUD +GST is billed when a collection is booked, but the consignment is not available or ready for pick-up.


• Return to Sender Fee (RTS)*: This surcharge applies when a shipment is returned to the sender either at the customer’s request or at the carrier’s discretion. The total cost will vary based on the circumstances and will include freight charges and any other applicable fees.
  If the sender initiates an RTS request, the request will only be processed once full payment has been received. The RTS fee remains applicable even if the sender refuses delivery or is unable to accept the returned shipment.


• Redelivery Fee*: Applicable to unsuccessful delivery attempts due to the receiver being unavailable, a redelivery charge will be confirmed once we are provided with the updated delivery date. Our Customer Service team will only submit this request once payment has been processed. Redeliveries to residential addresses will also incur a depot rehandling fee of $11.54.


• Redirection Fee*: This charge is applied when details such as the suburb, postcode, or state are incorrect or if shipment is to be addressed to a different delivery location. These errors can lead to delivery delays or the need for rerouting, which incurs extra costs.
  Change or correction of address requests may require a new label. The exact amount will be confirmed once we are provided with the updated details. Our Customer Service team will only submit this request once payment has been processed.


• Home Deliveries (HD): When sending to a residential address some surcharges are applicable based on the weight of the consignment:
  • Up to 22 kg (dead or cubic weight): $6.92 AUD +GST per consignment
  • 23 kg to 55 kg (dead or cubic weight): $13.85 AUD +GST per consignment
  • 56 kg to 90 kg (dead weight): $48.47 AUD +GST per consignment
  • 56 kg to 135 kg (cubic weight): $48.47 AUD +GST per consignment
  • Over 90 kg (dead weight): $103.84 AUD +GST per consignment
  • Over 136 kg (cubic weight): $103.84 AUD +GST per consignment
  Additional residential charge: Deliveries to floors above the ground level, whether accessible via stairs or lifts, incur an extra 25% surcharge on the rates above.


• Book in Freight: A fee of $16.63 AUD +GST per call applies when a consignment needs to be booked in with the receiver prior to delivery. Ensure you have done the required arrangements with your delivery location.


• Time-Sensitive and Time-Slot Deliveries: If a delivery requires scheduling as either a Time-Sensitive delivery (stores/branches) or a Time-Slot delivery (Distribution Centre), a surcharge applies based on cubic or dead weight, whichever is greater:
  • Time-Sensitive (Stores/Branches):
  • 1 tonne vehicle: $20.79 AUD +GST
  • 2 tonne vehicle and over: $41.60 AUD +GST
  • 6 tonne vehicle and over: $61.01 AUD +GST
  • Semi-Trailer: $122.01 AUD +GST
  • Time-Slot (Distribution Centre):
  • 6-12 tonne vehicle: $65.15 OR Semi-Trailer: $122.01 AUD +GST

*Surcharges marked with an asterisk are subject to fuel surcharge.

How to avoid these surcharges:

• Accurately measure and weigh each parcel or pallet (length, width, height, and weight).
• Ensure you have the correct address details including name and phone number prior to booking.

Sizing, Packaging and other Related Surcharges

• Length Surcharge*: Items that exceed 1.20 metres in any direction will attract a surcharge.
  • An additional charge of $5.88 AUD +GST applies to any item that is 1.20m or over, but less than 2.39m in any direction.
  • An additional charge of $12.99 AUD +GST applies to any item that is 2.39m or over, but less than 3.59m in any direction.
  • Items exceeding 3.59m up to 6 metres will incur additional charges starting from $27.66 up to $167.65 AUD +GST.


• Width Surcharge*: Items that exceed 1.1 metres in width will attract a surcharge.
  • An additional charge of $8.17 AUD +GST applies to any item that is 1.1m or less than 1.6m in any direction.
  • An additional charge of $11.44 AUD +GST applies to any item that is 2.4m or less than 2.4m width


• Two Person Crew: To assist with the delivery where the consignment is addressed to a residential addresses a surcharge may apply, where an item exceeds:

  Bracket	Surcharge	Longest dim	Second dim	Dead/Cubic Kg
  1	$52.29	1.3-1.89 m	> 0.9 m	> 46 kg or > 91 kg cubic
  2	$81.71	1.9-2.39 m	> 1.3 m	> 55 kg or > 110 kg cubic
  3	$130.73	> 2.4 m	> 1.3 m	> 75 kg or > 150 kg cubic

  Note: For multiple items, the surcharge applies only to the largest item.


• Manual Handling Residential: A Manual Handling fee of $16.07 AUD +GST is applicable for shipments addressed to residential locations. A Manual Handling fee applies under the below criteria, this fee is in addition to other applicable surcharges.

  Weight/Size Criteria	Packaging type
  ≥30 kg (cubic or dead weight, whichever is greater) Items >1.1 m in any dimension	Includes items of unusual shape, fragile items, liquids, drums, tubes, wooden crates, glass, and dangerous goods



• Manual Handling Commercial: A fee of $16.07 AUD +GST is applicable for shipments addressed to business locations. A Manual Handling fee applies under the below criteria, this fee is in addition to other applicable surcharges.

  Weight/Size Criteria	Packaging type
  ≥30 kg (cubic or dead weight, whichever is greater) Items >2.4 m in any dimension	Includes items of unusual shape, fragile items, liquids, drums, tubes, wooden crates, glass, and dangerous goods

  Other handling surcharges, such as Two-Person Deliveries or Hand Unload, may apply at $40.96 AUD +GST per hour.


• Waiting Time*: A fee of $39.48 AUD +GST per hour, charged in 15-minute increments, applies after the free waiting allowance has been exceeded at pickup or delivery.


• Tailift: If a tail lift is required but not selected, $48.96 AUD +GST per delivery applies.

*Surcharges marked with an asterisk are subject to fuel surcharge.

How to avoid these surcharges:

• Ensure proper packaging and avoid misleading labels like “Handle With Care” or “This Way Up.”
• Keep parcels under 30kg dead weight or cubic weight.

Refer to our Packing Guide for helpful tips.

Important Notes

• The surcharges listed above are correct at the time of publication but are subject to change.
• Additional charges not listed here may also apply.