How to Send a Pallet

Step 1: Get a Quote

You will find our Shipping Calculator on our homepage or quote page. Select the Pallet tab to get started.

Parcel

Same Day

Pallet

FROM

SUBURB / POSTCODE

TO

SUBURB / POSTCODE

1234567891011121314151617181920 QTY

WEIGHT

LENGTH

WIDTH

HEIGHT

+Add Parcel −Remove Parcel

Get A Quote

Enter the Collection and Delivery details: the suburb or postcode for both the sender and the receiver. If you are logged in to your Interparcel account, you can save and reuse addresses by clicking the Person Icon. Click Get a Quote.

Select one of the pre-defined pallet sizes available in our system, or choose a Custom size if your pallet does not match any of the standard options. Click Add Pallet.

If you selected a pre-defined size, choose the quantity.

If you selected a custom size, enter the dimensions manually and click Add Pallet. Always measure your pallet after it has been fully packed, wrapped, and secured. The dimensions you enter must reflect the final packaged load, not the bare pallet on its own.

Add as many pallets as you need, then click Get a Quote.

You will see a list of available pallet services tailored to your delivery.

On this page you can:

• Sort results: Filter by Category, Cheapest Price, Fastest or Carrier.
• Save for later: Click Email the Quote to send these results to your inbox.
• Manage GST: Toggle the view to show prices including or excluding GST.

Before booking, check the specific details for each service:

• Collection: Displays the earliest date a courier can pick up your pallet.
• Estimated Delivery: Provides an approximate timeframe for when your pallet will arrive.
• Information Icon (i): Click this for a full service description. We highly recommend reading this before booking to understand any specific access or equipment requirements.
• Tail Lift: If your premises do not have a loading dock or forklift, make sure you select a service that includes a tail lift option for both collection and delivery.
• Forklift: Some services require a forklift to be available at the collection or delivery address. Check the service description carefully before booking.
• B2B Service: A B2B (business-to-business) service requires pickup from and delivery to a business address. This refers to a commercial location such as a storefront, warehouse, or business premises, and does not include locations where a business is operated from a home or private residence.

Once you have found the right service for your needs, click Book to proceed.

Step 2: Enter Your Shipment Details

Once you have selected your service, provide the following details to proceed:

1. Account Details: Enter your email address and choose a password if you wish to create an account. Having an account gives you better visibility and tracking across all your bookings. If you are already logged in, this step will be skipped automatically.



2. Sender Information: If you are booking as a guest, you will be prompted to enter your name, company name (if applicable), and phone number.



3. Address Details: Enter the full Collection and Delivery details. If an address is particularly long, please make use of both Address 1 and Address 2 fields. If the service you've selected is only available for collection and delivery to a business or residential address, you'll see a warning message.




4. Collection Date & Time: Select your preferred date and time slot for the courier to collect your pallet.



5. Shipment Contents and Value: Provide a clear description of what is on the pallet and declare the total value of the goods. Please review our Prohibited and Restricted Items List and tick the box to confirm you have read it.



6. Transit Warranty: Your booking includes $100 of transit warranty cover at no extra cost. If the value of your goods is higher than this, you have the option to purchase enhanced transit warranty. Select Yes to include it. Please keep in mind that for restricted items, transit warranty covers loss only, not damage.



7. Notifications: Select your preferred notification options so your receiver stays updated throughout the journey. Email notifications are free. SMS notifications incur a small additional fee.

[TIP] Click the ? icon throughout the booking form for extra guidance on any field.

Click Next to proceed to the final payment step.

Step 3: Process the Booking

On this page, you will see a summary of your booking. If you need to send more than one pallet, click Add another shipment and follow the previous steps again.

You also have the option to Delete all shipments or apply a discount by clicking Click here to add a promo code.

You can choose from the following payment methods:

• Credit/Debit Card: Enter your card details. Otherwise, if you have an account, you can store your card details here for faster checkout.
• Google Pay: Select this option to pay quickly and securely using your Google Pay account.
• Prepay: This is a balance-based option available to Interparcel account holders. You can top up your account on the Prepay page to streamline future bookings.
• PayPal: Select this option to pay securely via your PayPal account.

After selecting your payment method, read and accept our Terms of Use. Once payment is processed, please stay on the page to access your shipping documents.

Step 4: Print and Attach Your Label

After completing your booking, you will be redirected to a confirmation page with all the necessary shipping documents.

Print your shipping label and apply it to each side and the top of your pallet. Position each label so it is flat, visible, and not folded around any edges or corners.

You will also receive a confirmation email with all your shipping documentation and instructions for your chosen service.

For guidance on how to pack and wrap your pallet before attaching your labels, check out our How to Pack a Pallet guide.

Step 5: Prepare for Collection

Before the driver arrives, make sure the following are in order:

• Vehicle Access: Pallets are collected by large trucks. Ensure your premises are easily accessible for heavy vehicles and that there is clear space for loading.
• Loading Equipment: Have a pallet jack or forklift ready. Unless specified in the service description, drivers do not carry this equipment and it is the sender's responsibility to provide it.
• Be Ready: All packaging and labelling must be completed before the driver arrives. Your pallet should be positioned and ready for immediate collection. For a full checklist of what to do before your pallet is collected, check out our How to Pack a Pallet guide.