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How to Retain Customers By Building Brand Reputation

14th March 2022, 10:10pm in Services by Laura Hurtado Isalt

It's getting more expensive and challenging to attract new customers.

Google and Apple even recently announced they are phasing out third-party cookies, which will make it harder to retarget potential buyers. This move will force businesses to develop new and creative ways to attract new customers.

One strategy will be to acquire and retain customers by establishing a brand reputation. It's not necessarily just about creating an exceptional shopping experience. Consumers want to purchase products from businesses with the same values and beliefs. They're savvy too. They'll know if it's just a bunch of words on your website or you practice what you preach.

You don't need to overthink it. Start by using this guide to build a brand reputation and retain more customers.

How to Create a Strong Brand Identity

One of the best ways to start is by developing a clear and consistent branding strategy. This means having a well-defined logo, colour palette, and typeface that you use across all your marketing materials. When customers see these elements consistently, they'll start to associate them with your business.

At the same time, it's critical to develop a positive reputation. This can be achieved by establishing your values that are also important to consumers. When these are aligned, your customers will choose to do business with you more often.

What Makes a Good Brand Reputation?

A good reputation is vital for any business. It can take years of hard work, dedication, and commitment to build one with customers. But it can be destroyed in seconds by one wrong move.

As a business owner, you can establish a reputation by acting with integrity and treating your customers fairly. When you make a mistake, apologise quickly and sincerely. They will respect you for being honest and ethical, which will help to strengthen your brand identity.

Buyers are more likely to stick around if they have a good experience with your company. This means delivering on your promises, providing quality products and services, and responding promptly to customer inquiries. You can also boost your reputation by getting positive reviews online, being involved in your community, and getting behind worthy causes.

Examples of Worthy Causes That Build Brand Reputations

There is no shortage of worthy causes that your business can get behind. Ideally, it should align with your brand. For example, if you're an e-commerce business that sends many parcels, you might want to consider sustainability. Alternatively, you might run a pet niche, so animal welfare might suit you better. Here are some options to consider for your business.


A quick Google search will return several charity organisations with which you can align your brand. You may even want to consider a cause close to your local community that doesn't get a lot of recognition nationally or globally.

Logo of the Aussie Bob Squad

Another alternative is to sponsor sporting teams that require funding to compete in world events. For example, the Australian bobsled team needed financial support to enter the Winter Olympic Games in Beijing. The key is finding something you're passionate about that resonates with your values and customers.

Wildlife Conservation

Due to climate change, natural disasters, and urbanisation, many animals are in danger of extinction. Thankfully, a number of organisations around the country are doing their part to keep these numbers up through rescues, rehabilitation, and breeding programs.

However, they need support. If you run an e-commerce brand that caters to animals, then this might be the cause to get behind. It will demonstrate to your customers that you genuinely love animals, and you can build a brand reputation by giving back to the local wildlife.

koala adoption


Climate change is getting more attention every day. It's on the mind of businesses as well as customers. Shoppers are choosing with their wallets to buy from brands that practice sustainability, whether it be how they source products to the type of packaging they send parcels in.

If you have established sustainable practices in your business, then you need to let your customers know. This will build a brand reputation and help you retain more customers. It can even help you attract new buyers who share the same beliefs on climate change.

Why Retaining Customers is Vital

Retaining customers will be a critical practice for businesses in the years to come. As it becomes harder to acquire new buyers, companies will need to build a brand reputation and identity to grow their base.

Now is the time to choose a cause you are passionate about. You also need to communicate your values and beliefs to your customers. It will help build trust, loyalty, and lead to more people purchasing products from your store.

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