What compensation is available for lost parcels?

Compensation for lost parcels depends on the courier service and the level of coverage selected during booking. Most services provide basic compensation for lost parcels, typically up to a specified value. If you purchased additional Transit Warranty, compensation will reflect the declared value of the goods. To file a claim, you'll need to submit proof of value, your completed Claim Form, and other required documentation.

13 results for "Damage and claims"

Do I need to keep the packaging?

0 years 0 months ago in Damage and Claims

In the event that your item is damaged, you are required to keep the packaging and the parcel's contents intact and in the condition they were in when received. Photographs of the packaging may also …

What documentation is required for a claim?

0 years 0 months ago in Damage and Claims

To start a claim, you will need to contact the customer service team first. In the event of damage, you generally need the following: …

Who can start a Claim?

0 years 0 months ago in Damage and Claims

Only the registered sender is eligible to start a claim. This means the person or a representative of the business that placed the booking and paid for the order.

How much time do I have to submit a loss or damage claim?

0 years 0 months ago in Damage and Claims

In the event that your parcel is declared lost in transit, you have 28 days to submit a claim. For damaged items, you have a maximum of 10 days after receipt to submit your claim. Our Carriers …

How long does it take to process a claim?

0 years 0 months ago in Damage and Claims

The processing time for a claim can vary based on the complexity of the claim and the specific circumstances. Generally, we allow 28 working days for a claim to be reviewed and resolved. It's …

What should I do if my parcel is damaged?

0 years 0 months ago in Damage and Claims

If your parcel is damaged, follow these steps: Take Photos: Capture images of the damaged item and packaging. Keep the …

What would make my claim void?

0 years 0 months ago in Damage and Claims

Incorrect Packaging: If the item wasn’t according to our guidelines. Prohibited Items: If the item is restricted or prohibited.

How can I prevent damage and/or loss?

0 years 0 months ago in Damage and Claims

To prevent damage and loss of your parcels, follow these best practices: Proper Packaging: Ensure the freight is packaged in accordance …