Knowledge Base

From booking your first parcel to checking a delivery, find clear answers and practical help at every step.

How can we help?

Try a few words, such as “missed collection”, “delivery times” or “shipping labels”.

Does my item need to be boxed?

Yes, you can use either a box or a satchel for shipping your item through Interparcel, depending on the goods and the chosen courier service. If you use a satchel, make sure it is strong, securely sealed, and provides adequate protection. For items that require more robust protection, a sturdy box is recommended. Always check the packaging requirements of the courier you select to ensure compliance.

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