Knowledge Base

Can I make a booking with you over the phone?

In category General Advice

All bookings should be made online via our platform to ensure the correct capture of shipping details. If you have specific needs or encounter any issues during the booking process, you can reach out …

How can I get a quote with Interparcel?

In category General Advice

Getting a quote with Interparcel is simple. Just visit our website and use the quote calculator. Enter your parcel details, …

What appliances are classed as White Goods?

In category General Advice

White goods typically refer to large household appliances including but not limited to dishwashers, clothes dryers, freezers, refrigerators, cookers (stoves, ovens, cooktops), water heaters, …

What is the Interparcel phone number?

In category General Advice

Interparcel’s customer service telephone number is 1300 006 031.

Where can I find my Interparcel order number?

In category General Advice

You can find your Interparcel order number and tracking number in several places including your confirmation email,

What are the Interparcel opening hours?

In category General Advice

For updated opening hours and contact methods, please click here.

What is a Surcharge?

In category General Advice

A surcharge refers to an additional fee that may be applied under specific conditions. These charges typically occur when extra services or costs are incurred beyond the standard shipping price, …

What is a Futile Fee?

In category General Advice

A futile fee is a charge applied when a courier arrives to collect a parcel, but the collection cannot be completed. This could occur if the parcel isn't ready, the sender is unavailable, or the …

Why do I need a printer for some services?

In category General Advice

A printer is required for some courier services because they need a printed shipping label to track and process your parcel efficiently. This label includes important information such as the …

How do I edit parcel details after booking?

In category General Advice

To edit parcel details after booking, log in to your Interparcel account, go to the My Orders section, and …

How do I choose which courier to use for my shipments?

In category General Advice

To choose the best courier for your shipments, enter your parcel's details, such as size, weight, and destination. The platform will provide a list of available couriers, allowing you to compare …

How should I describe my goods?

In category General Advice

The simple answer is to be as descriptive as possible, especially for international orders. Never put 'gift' or 'goods' as this may delay the customs clearance process. It's important to provide …

What value do I place on the goods?

In category General Advice

When placing a value on the goods for shipping, you should declare the true commercial value of the items. This value should reflect the actual price that the goods would sell for, including any …

How are shipping rates calculated?

In category General Advice

Our shipping rates are calculated based on several factors, including: Parcel Weight and Dimensions: Larger and heavier parcels …

Do shipping rates vary by courier?

In category General Advice

Yes, shipping rates vary by courier. Each courier has different pricing structures based on their service levels, delivery networks, and operational costs. Factors such as the delivery destination,…

Are there surcharges for remote areas?

In category General Advice

Yes, surcharges are often applied for deliveries to remote areas. These surcharges cover the additional costs of reaching locations that are outside the main courier networks. The amount of the …

How can I get a custom courier pricing?

In category General Advice

To get custom courier pricing, you can contact our customer service team to discuss your specific shipping …

What factors influence custom courier pricing?

In category General Advice

Custom courier pricing is influenced by several factors, including: Shipping Volume: Higher shipment volumes may qualify for …

What items are prohibited from shipping?

In category General Advice

Certain items are prohibited from shipping, including hazardous materials, flammable substances, firearms, explosives, illegal items, cash, live animals, and perishable goods. Some items may also …

What should I do if I need additional help?

In category General Advice

If you need additional help with Interparcel services, you can contact our customer service team via live chat, …

Are there tutorials available for using the platform?

In category General Advice

Yes, Interparcel provides a range of tutorials to help you get the most out of the platform. These tutorials cover everything from setting up your account to using advanced features like shipping …

How do I access the shipping guides?

In category General Advice

You can easily access our shipping guides by visiting the link here. These comprehensive guides cover …

Can I schedule a training session with a support representative?

In category General Advice

Absolutely! You can schedule a one-on-one training session with one of our shipping experts to guide you through the platform, answer your questions, and provide tailored advice for your business …

How do I optimise my shipping strategy to reduce costs?

In category General Advice

To optimise your shipping strategy and reduce costs, start by using a multicarrier shipping solution like Interparcel. This allows you to easily compare rates from various courier providers, …

Who do I contact if I have an issue with the Australia Post Integration?

In category General Advice

If you encounter any issues with your Australia Post integration, our dedicated team of shipping experts is available to help. You can contact us at shippingtools@interparcel.com.au, and we’ll …

Who do I contact if I have an issue booking an order with Australia Post on Interparcel?

In category General Advice

If you need any assistance with how to send your Australia Post order through Interparcel, our dedicated team of shipping experts is available to help. You can contact us at shippingtools@…

Does Interparcel offer support to help me optimise my shipping strategy?

In category General Advice

Yes, Interparcel’s shipping experts are available to offer guidance on optimising your ecommerce shipping strategy. Whether you're looking to reduce shipping costs, improve delivery speed, or …

What is a B2B or B2C service?

In category General Advice

A B2B (business-to-business) service requires a pickup from and delivery to a 'business' address. A business address refers to a commercial location, such as a storefront, warehouse, or …