Knowledge Base

Will I have to pay customs charges when I send a package?

In category International Orders

Yes, customs charges may be payable when sending a package internationally. Customs charges can include Duties, VAT/GST, handling fees or any other fees imposed by customs at the destination …

What happens if I provide an incorrect description or reason for export on the customs invoice?

In category International Orders

A precise description and reason for export must be provided on the customs invoice. If customs authorities find discrepancies between the declared items or an incorrect reason for export (e.g., …

How does Interparcel price international deliveries?

In category International Orders

International deliveries are priced based on the declared weight and dimensions of the parcel. These details help determine the price, available services, and suitable couriers. However, it’s …

What documents do I need for international shipping?

In category International Orders

For international shipments, you will need to create a Customs Invoice. This document will be provided to you via our online booking platform. Depending on the commodity you’re sending you may …

Will my import incur additional charges?

In category International Orders

Yes, your import shipment may incur additional charges which can include: Duties: Taxes imposed by the destination country on imported …

How do I calculate customs duties before shipping?

In category International Orders

To calculate customs duties before shipping, consider the item’s value, HS code, and the destination country’s tariff rates. Some countries also factor in shipping costs. Use online duty …

Are there specific couriers recommended for international shipments?

In category International Orders

Yes, for international shipments, couriers like DHL, FedEx, and UPS are commonly recommended for their global networks and reliable service. These couriers offer a range of international shipping …

How do I handle customs delays?

In category International Orders

To handle customs delays, monitor your shipment’s tracking for updates. If a delay occurs, our team can help by …

Are there delays common with international shipments?

In category International Orders

Yes, delays are common with international shipments. These delays can occur due to customs inspections, import/export regulations, weather conditions, or logistical issues with the courier. …

How do I track an international shipment?

In category International Orders

To track an international shipment, use the Interparcel tracking number provided when you booked your shipment. Simply enter the tracking number into the

Can Interparcel assist with export/import compliance?

In category International Orders

Interparcel can provide general assistance with export and import compliance, such as guidance on completing customs documentation. However, this support is not tailored to the specific …

How are customs duties and taxes handled?

In category International Orders

Customs duties and taxes for international shipments are generally the responsibility of the recipient. These fees are calculated based on the value of the goods declared on the customs …

Are there any restrictions for international shipments?

In category International Orders

Yes, there are restrictions for international shipments. Some items are prohibited or restricted by customs regulations in various countries, including hazardous materials, perishables, firearms, …

Can you deliver items to Australia from overseas?

In category International Orders

Yes, we offer import services for shipping items to Australia from overseas. To get detailed information on rates, available shipping options, and any specific requirements for international …

What countries can I ship to with Interparcel?

In category International Orders

You can ship to a wide range of international destinations, covering most countries around the world. We partner with major couriers like DHL, UPS, and FedEx, offering reliable international …

Does Australia Post ship overseas?

In category International Orders

Absolutely! Australia Post offers international shipping services to over 200 countries and territories worldwide, and you can conveniently access these services through the Interparcel platform. …