Knowledge Base

Can you deliver items to Australia from overseas?

3 years 5 months ago in Online Booking

We can arrange import services from the quote section on our website.

Why do I need a printer for some services?

3 years 5 months ago in Online Booking

All services which state "printed required" next to them on the quote page, will require a printer. Once the booking is complete, you will receive a barcoded label which needs to be attached to the …

I made a mistake online, how do I change this?

10 years 7 months ago in Online Booking

Please e-mail customerservices@interparcel.com.au with the required changes and we will confirm if we are able to amend the booking or whether you will need to rebook.

How should I describe the goods?

3 years 5 months ago in Online Booking

The simple answer is to be as descriptive as possible. Never put 'gift' or 'goods' as this will delay the item in customs whilst the classify exactly what the item is. You must enter every item …

What value do I place on the goods?

3 years 5 months ago in Online Booking

Please declare the true value of the goods. The value of any goods sent must be able to be proven in the shape of a purchase receipt in the event of a claim. For this reason personal effects should …

Are there regional areas that you don’t service door-to-door?

3 years 5 months ago in Online Booking

Most areas are serviced door-to-door. In areas that are not serviced door-to-door, it will be delivered to the closest collection point. 

What pricing is available for businesses?

3 years 5 months ago in Online Booking

If you’re sending high volume, for example more than 30 parcels per month, you may be entitled to custom pricing. Please email or ring our Sales Team at