Knowledge Base
Search our knowledge base or browse the articles.
You'll find answers to many of your questions here.
Can you deliver items to Australia from overseas?
Yes, we offer import services for shipping items to Australia from overseas. To get detailed information on rates, available shipping options, and any specific requirements for international shipments, you can easily use our online booking platform to explore all options.
Where can I find the Shipping Calculator?
In category Online Booking
The Shipping Calculator is available on our homepage and
Can I send a parcel and a pallet through Interparcel?
In category Online Booking
Yes. You can send both parcels and pallets using the Shipping Calculator. Simply choose the Parcel or Pallet tab based on the
Can I send more than one parcel in the same booking?
In category Online Booking
Yes, you can add multiple parcels going to the same address by clicking the "+" button or Add Another Parcel on the
What’s the difference between dead weight and volumetric weight (or cubic weight)?
In category Online Booking
Our couriers partners calculate charges based on the greater of the two. Dead weight is the actual weight of the parcel, while
Do I need to print a shipping label?
In category Online Booking
Yes, all services except same-day deliveries require a printed label. You’ll receive the label by email after booking.
How can I compare courier services?
In category Online Booking
Once you enter your parcel details on the quote page and click QUOTE ME, you can compare services by …
What information is shown for each courier service?
In category Online Booking
You’ll see collection availability, estimated delivery time, transit warranty eligibility, label requirements, service information, and pricing (with and without GST).
Can I email a shipping quote to myself or someone else?
In category Online Booking
Yes. After entering your shipment details on the quote page and clicking QUOTE ME, a list of courier …
Can I book a shipment without creating an account?
In category Online Booking
Yes, but creating an account offers added benefits such as order tracking, saved details, ecommerce and Australia Post integrations, easier management of bookings, and more.
What do I do after I book a shipment?
In category Online Booking
You’ll receive an email with your shipping label and any additional documents. Print and attach them securely to your parcel or pallet, following the instructions provided for your selected …
What if I want to create another booking before paying?
In category Online Booking
You can go back to the homepage or quote …
What happens if I make a mistake in the parcel dimensions or weight?
In category Online Booking
If the actual measurements differ from those provided, the courier may apply additional charges. To correct any discrepancies, please
What happens if I enter the wrong delivery address or details?
In category Online Booking
If the address provided is incorrect, the courier will not be able to deliver the parcel, and additional fees will apply for any corrections required. If you’ve made a mistake, please
Do I get a confirmation or receipt after booking?
In category Online Booking
Yes, after completing your booking, Interparcel will send you a confirmation email containing your shipping label and any additional documents required for the shipment. Ensure you print and …
Can I duplicate a previous booking for a repeat shipment?
In category Online Booking
When you create an account with us, you'll gain access to the My Orders section, where you can view …
Can I return a parcel I’ve already shipped through Interparcel?
In category Online Booking
Yes, you can. When you log into your account, head to the My Orders section to view your shipment history. …
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