Knowledge Base

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You'll find answers to many of your questions here.

Why do I need a printer for some services?

A printer is required for some courier services because they need a printed shipping label to track and process your parcel efficiently. This label includes important information such as the delivery address, tracking number, and courier details. Without it, the courier may not accept the parcel or it may cause delays. Services that require a printer will notify you during the booking process, so it’s essential to have one ready if needed.

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30 results for "Online booking"

What are the main benefits of integrating Australia Post with Interparcel?

In category Online Booking

By integrating your Australia Post MyPost Business or Parcel Contract (eParcel) account with our platform, you can streamline your order fulfilment process significantly. You’ll be able to …

How easy is it to integrate my Australia Post account with Interparcel?

In category Online Booking

Integrating your Australia Post account with Interparcel is very simple. With just a few clicks, you can connect your account seamlessly. All you need to do is

How does the Australia Post integration with Interparcel save me time?

In category Online Booking

The Australia Post integration with our platform saves you time in multiple ways. By centralising the order shipping from your various eCommerce platforms into a single dashboard, you eliminate …

How do I integrate my Australia Post account with Interparcel?

In category Online Booking

Integrating your Australia Post account with Interparcel is simple. First, activate your 60-day free …

Can I use my existing Australia Post rates on Interparcel?

In category Online Booking

Yes, you can bring your existing Australia Post rates to the Interparcel platform. This allows you to keep your current rates while enjoying the benefits of Interparcel, such as centralised order …

Is there a free trial available for new users of the Interparcel and Australia Post integration?

In category Online Booking

Yes, Interparcel offers a 60-day free trial for new users. This trial allows you to explore all the …

Who is eligible for the Australia Post integration on Interparcel?

In category Online Booking

Any business owner with a MyPost Business or Parcel Contract (eParcel) account is eligible to integrate with Interparcel. Whether you’re shipping a few parcels a week or handling hundreds of …

Can I link my existing courier accounts to Interparcel?

In category Online Booking

You can integrate your Australia Post Parcel Contract (eParcel) and MyPost Business account through the '…

What ecommerce platforms does Interparcel integrate with?

In category Online Booking

Interparcel integrates with popular eCommerce platforms such as Shopify, WooCommerce, Magento, BigCommerce, eBay, and Etsy. These integrations allow you to easily import orders and streamline your …

Which courier is the best for ecommerce deliveries?

In category Online Booking

The best courier for ecommerce deliveries depends on several factors, such as delivery speed, cost, product types and destination. Interparcel allows you to compare rates and services from …

Can I offer multiple shipping options to my customers?

In category Online Booking

Yes, you can offer multiple shipping options to your customers. By integrating Interparcel with your ecommerce platform, you can provide your customers with a range of shipping choices at checkout,…

Can I integrate more than one ecommerce platform with Interparcel?

In category Online Booking

Yes, you can integrate multiple ecommerce platforms with Interparcel. For example, if you run multiple stores on Shopify, WooCommerce, or eBay, you can connect each of them to your Interparcel …

What support is available to integrate my ecommerce platform?

In category Online Booking

We provide several support options to help integrate your ecommerce platform, including step-by-step guides available in our

Is there a contract or subscription fee to use Interparcel?

In category Online Booking

No, there is no contract or subscription fee to use Interparcel. You only pay for the shipments you book, making it a flexible and cost-effective solution for businesses. Our pay-as-you-go model …

Can I cancel my account at any time?

In category Online Booking

Yes, you can cancel your account at any time. There are no contracts or subscription fees, which gives you complete flexibility to close your account whenever you wish. If you decide to cancel, …

Are there any penalties for not using the service regularly?

In category Online Booking

No, there are no penalties for not using Interparcel regularly. Since we operate on a pay-as-you-go model without contracts or subscription fees, you can use our service as often or as little as …

How do I get started with Interparcel’s integration?

In category Online Booking

Getting started with the Interparcel integration is simple. After signing up for an account, you can easily integrate your ecommerce store or platform with our system. We offer seamless …

Can I get a demo of the platform before signing up?

In category Online Booking

Yes, we offer personalised demos of our platform. During the demo, one of our shipping experts will walk you through the platform's features, show you how it can simplify your shipping process, …

Can I set shipping rules and preferences?

In category Online Booking

Absolutely. With our Rule Manager, you can easily set custom shipping rules and preferences. For a detailed guide on how to use the Rule Manager, check out our

How do I create and manage shipping rules?

In category Online Booking

Creating and managing shipping rules is easy with Interparcel. Once you're logged into the platform, hover over Shipping Tools and select

Can I schedule multiple pickups for different locations?

In category Online Booking

Yes, you can schedule multiple pickups as long as you’re not using live shipping rates. Simply add the extra pickup addresses in the

What automation tools does Interparcel offer?

In category Online Booking

Interparcel offers several automation tools to streamline the shipping process, including integration with popular ecommerce platforms like

How can Interparcel improve my post-purchase experience?

In category Online Booking

Interparcel enhances your post-purchase experience by providing tools that keep your customers informed and engaged after their purchase. With

What post-purchase features are available?

In category Online Booking

Interparcel provides a variety of post-purchase features, including branded tracking pages …

How do branded tracking pages work?

In category Online Booking

Branded tracking pages allow you to offer a customised experience for your customers. Instead of generic tracking, they will see a page featuring your brand’s logo, colours, and upsell …

Can I send automated updates to my customers?

In category Online Booking

Yes, with Interparcel, you can send automated shipping updates to your customers via email or SMS. These notifications keep your customers informed about the status of their parcel throughout the …

Can I customise my tracking pages?

In category Online Booking

Absolutely! Interparcel allows you to fully customise your tracking pages. You can add your …

What elements of the tracking page can be customised?

In category Online Booking

On the tracking page, you can customise elements like your logo, brand colours, and any messaging …

Are there additional costs for customising tracking pages?

In category Online Booking

No, there are no additional costs for customising your tracking pages. This feature is included as part of Interparcel’s service, allowing you to create a fully branded experience at no extra …

Can I get real-time shipping quotes at checkout?

In category Online Booking

Yes, you can get real-time shipping quotes at checkout. By entering your parcel’s weight, dimensions, and destination, the platform provides instant quotes from multiple couriers, allowing you …