Knowledge Base
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You'll find answers to many of your questions here.
Why am I being charged a residential surcharge for my shipment?
If you booked a B2B service, you may be charged a residential surcharge if your shipment is being collected from or delivered to a residential address, rather than a commercial property. Couriers often apply this surcharge to cover the additional costs of servicing non-commercial locations, such as longer delivery times or limited accessibility. Make sure to accurately select the pickup and delivery location type during booking to avoid unexpected charges.
Does Interparcel have pallet delivery options?
In category Our Services
Yes, we provide pallet delivery options for both domestic and international shipments. You can book pallet …
Does Interparcel have express and standard delivery options?
In category Our Services
Yes, we offer both express and standard delivery options. Express services provide faster delivery times, suitable for urgent shipments, while standard options are more economical for less time-…
What couriers do you partner with?
In category Our Services
We partner with a wide range of couriers to offer flexible and cost-effective shipping solutions. Some of our key courier partners include DHL, UPS, TNT, CouriersPlease, Aramex, and StarTrack. …
How do I choose the best courier for my needs?
In category Our Services
To choose the best courier for your needs, consider factors such as delivery speed, cost, parcel size, and destination. If you need a faster service, opt for an express service, while standard …
In category Our Services
Interparcel is an online shipping platform that offers businesses and individuals access to a wide range of courier services for domestic and international deliveries. By partnering with major …
Does Interparcel have same-day, next-day, and overnight delivery options?
In category Our Services
Yes, we offer a variety of delivery options, including same-day,
What sets Interparcel apart from other shipping platforms?
In category Our Services
What sets Interparcel apart from other shipping platforms is our ability to offer competitive shipping rates from multiple courier partners without lock-in contracts or subscription fees. …
How does Interparcel's pricing compare to other shipping options?
In category Our Services
Interparcel’s pricing is highly competitive compared to other shipping options due to its partnerships with multiple couriers, allowing access to pre-negotiated rates. Unlike many other …
Who can benefit from using Interparcel?
In category Our Services
Interparcel is ideal for a wide range of users, including: Small to medium-sized businesses: Those looking for cost-effective shipping …
Are there any special services for high-volume shippers?
In category Our Services
Yes, Interparcel offers special services for high-volume shippers, such as access to tailored pricing and dedicated support for businesses shipping larger volumes. These services are ideal for …
What types of parcels can I send through Interparcel?
In category Our Services
You can send a wide variety of parcels, including standard packages, large or bulky items and pallets. Depending on the courier service you select, you can also send items both domestically and
Are there discounts available for bulk shipments?
In category Our Services
Yes, Interparcel offers discounts for bulk shipments, especially for businesses that ship high volumes regularly. If you meet certain shipping thresholds, you may qualify for tailored pricing and …
In category Our Services
There are no hidden fees, but additional charges may apply in specific situations, such as for oversized parcels, remote area surcharges, or if the shipment exceeds the declared weight or …
What kind of customer support does Interparcel offer?
In category Our Services
We offer a range of customer support options, including live chat, email support, and phone assistance. These …
What are the support hours for Interparcel?
In category Our Services
Our support hours are typically available during business hours on weekdays. For specific operating times, including any changes or updates, it’s best to refer to the
In category Our Services
Yes, we offer a live chat option for customer support. You can use this service during business hours to get real-time …
What if I have an issue with a courier?
In category Our Services
If you have an issue with a courier, you should first contact our customer service team. They will act as a …
Can Interparcel help with lost or damaged parcels?
In category Our Services
Interparcel will assist with lost or damaged parcel enquiries by contacting the carrier on your behalf to investigate the issue. However, all claims for compensation are handled in-house by …
Are there regional courier options available?
In category Our Services
Yes, Interparcel offers regional courier options, allowing you to send parcels to and from regional areas across Australia. Depending on the location, different couriers such as CouriersPlease, …
Are there regional areas that you don’t service door-to-door?
In category Our Services
Yes, there are regional areas where our courier partners do not offer door-to-door service. Certain remote or rural locations might not be serviced directly, and alternative drop-off or collection …
Can I suggest a courier to be added to the platform?
In category Our Services
Currently, there is no option for users to suggest couriers to be added to the platform. The couriers available on Interparcel are based on partnerships and service agreements. However, if you …
Does Interparcel have affordable rates?
In category Our Services
Yes, Interparcel offers affordable rates by partnering with major couriers and negotiating discounted prices for domestic …
What pricing is available for businesses?
In category Our Services
We offer a range of business pricing options, including discounted rates for bulk shipments and customised pricing solutions based on your shipping volume. These options are designed to help …
Does Interparcel offer warehousing services?
In category Our Services
No, we do not offer warehousing services. Our platform focuses on providing shipping solutions, including access to multiple courier services, integration with ecommerce platforms, and shipping …
What qualifies as a B2B pickup location?
In category Our Services
A B2B (Business-to-Business) pickup location must be a commercial property such as a storefront, warehouse, or other business premises. It cannot be a residential address, even if you run your …
What happens if I mistakenly select a B2B service for a residential pickup?
In category Our Services
If you mistakenly select a B2B (Business-to-Business) service for a residential pickup, the courier may refuse the collection since B2B services require pickup from commercial addresses only. This …
Why am I being charged a residential surcharge for my shipment?
In category Our Services
If you booked a B2B service, you may be charged a residential surcharge if your …
Can I use B2B services if I run my business from home?
In category Our Services
No, you cannot use B2B (Business-to-Business) services if you run your business from home. B2B services require a commercial pickup location, such as a storefront, warehouse, or business premises. …
How do I find out if a courier offers B2B services?
In category Our Services
To check if a courier offers B2B (Business-to-Business) services, simply enter your parcel details during the booking process. If the service is B2B, it will be indicated in the service name. …
What are the differences between B2B and residential pickup services?
In category Our Services
The key differences between B2B and residential pickup services lie in the location and service requirements. B2B (Business-to-Business) services require pickup from commercial properties, such as …
Can I change my booking if I realise I've selected the wrong service type?
In category Our Services
Yes, if you notice the mistake before the courier is scheduled to pick up, you can contact our customer service team
How do I set preferred couriers?
In category Our Services
There are two ways to request a shipping quote on our platform: through the Quote Calculator or the Shipping Manager. Using the Quote …
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