Knowledge Base

What compensation do I get if my package is not collected on time?

10 years 5 months ago in Transit Warranty

Our services don't offer a guaranteed collection. Some services have a guaranteed delivery ( Same Day)- this guarantee will only apply once the package has been collected.

Do I sign for my goods if they are damaged?

11 years 0 months ago in Transit Warranty

If the goods are damaged, please sign to accept but note that the goods are damaged.If you sign for the goods in 'Good Condition' you will not be able to process a claim.

What cover does my consignment have?

3 years 10 months ago in Transit Warranty

Services that require a signature come with an inclusive transit cover of $100 (any service marked ATL Authority To Leave does not come with the $100 inclusive cover). Additional transit cover can be …

Are there any exclusions to the Transit Warranty?

10 years 5 months ago in Transit Warranty

There are some exclusions that prevent you from making a claim. For example, you will be unable to claim for any items on our Prohibited or Restricted Items list, or if the item was not boxed or …

What is Enhanced Transit Warranty?

10 years 5 months ago in Transit Warranty

All services apart from ATL Services include Transit Warranty against Loss or Damage up to the value of $100 (ATL Service not included).Enhanced cover can be added during the ordering Process up to …