How to Send a Parcel

Step 1: Get a Quote

You will find our Shipping Calculator on our homepage or quote page. Select the Parcel or the Same Day tab if you need urgent local delivery.

Enter the following details to get your quote:

• Collection and Delivery: Enter the Country and the Suburb or Postcode for both the sender and the receiver. For international shipments, you only need to select the country for the overseas address. You’ll add the full address in Step 2. If you're logged in to your Interparcel account, you can save collection and delivery addresses here. To use them on our shipping calculator, just click the 'Person Icon' and choose the one you want to use.



• Weight: Enter the weight in kg (e.g., 500g should be entered as 0.5kg).
• Dimensions: Enter the Length, Width, and Height of the parcel in cm (e.g., 1m is 100cm).
• Multiple Parcels: If you are sending more than one item, click the + icon to add additional rows.

Once finished, click Get a Quote.

[TIP] To ensure your shipping quote is as accurate as possible, always measure your parcel after it has been cushioned and sealed, as packaging can alter its final size. We also recommend adding a small buffer to these dimensions to account for any slight shifts or compression during transit, helping you avoid unexpected additional fees.

If you want to learn how to get your measurements right, check out our guide on how to measure and weigh your shipment. To keep your items safe and reduce the risk of damage, take a look at our guide on how to pack a parcel.

Parcel

Same Day

Pallet

FROM

SUBURB / POSTCODE

TO

SUBURB / POSTCODE

1234567891011121314151617181920 QTY

WEIGHT

LENGTH

WIDTH

HEIGHT

+Add Parcel −Remove Parcel

Get A Quote

After clicking Get a Quote, you will see a list of available services tailored to your delivery. Please note that prices are calculated based on the greater of the dead weight or the volumetric weight.

On this page you can:

• Sort results: Use the Sort By menu to change the order of the services, for example by cheapest or fastest.
• Show prices including GST: Tick Show Price Inc GST to see prices with GST included.
• Filter by collection date: Tick Collected Today or Collected Tomorrow to only see services that can pick up your parcel on that day.
• Filter by courier: Tick one or more couriers under Couriers to only see their services.
• Save for later: Click Email Quote to send these results to your inbox.

Understand the information from each service:

Before booking, check the specific details for each courier option:

• Collection: Displays the earliest date a courier can pick up your parcel.
• Estimated Delivery: Provides an approximate timeframe for when your parcel will arrive.
• Transit Warranty:
  • No Warranty Included: Transit cover cannot be purchased for this service.
  • $100 Incl. Warranty: The first $100 of your parcel's value is covered. You can purchase additional 'Enhanced Transit Warranty' in the next step if your item is worth more.
• Printer Needed: This tag indicates you must have access to a printer to print your shipping labels and attach them to your parcel.
• Prepay Duties & Taxes (International only): This allows you to pay customs fees upfront so your recipient doesn't have to pay them upon arrival. This is optional.
• Information Icon (i): Click this for a full service description. We highly recommend reading this to check for details like ATL (Authority to Leave) or B2B (Business to Business) requirements.

Once you’ve found the best fit for your needs, click Book to proceed.

Step 2: Enter Your Shipment Details

Once you have selected your service, please provide the following shipment details to proceed:

1. Account Details: Enter your email address and choose a password if you wish to create an account. Having an account provides better visibility and tracking for all your bookings. If you are already logged in, this step will be skipped automatically.



2. Sender Information: If you are booking as a guest, you will be prompted to enter your name, company name (if applicable), and phone number.



3. Address Details: Enter the full Collection and Delivery details for your shipment.
   • Search for the address: Start typing the address in the Address Search field and select the right one from the list. You can also search by business name (for example, Bunnings) and the matching addresses will appear. If your address doesn't appear in the list, click Can't find the address? Enter it manually and fill in the address fields yourself.
   
   
   
   • Add the contact details: Once you've added the address, enter the contact's Full Name, Telephone and Email.
   
   
   
   • Edit the address if needed: Click Edit Address to add a company name or update the street details. If an address is long, use both the Address Line 1 and Address Line 2 fields. The suburb or city, state, postcode and country can't be edited. If any of these are wrong, click New Search and look up the address again.
   
   
   
   • Use your Address Book: If you have an Interparcel account, click the Person Icon or Address Book to choose a saved address. Tick Save address to store a new address for next time.
   
   
   

   [TIP] If the price of your shipment changes after you select the address, it means the address is in an extended area. Couriers charge an extra fee for these locations, and the updated price includes this fee.

4. Collection Date & Time: Select your preferred date and time slot for the courier to pick up your parcel.



5. Parcel Details: Provide a detailed description of what items are inside your parcel. Please review our Prohibited and Restricted Items List and tick the box to confirm you have read it. You must also declare the total value of the items.
   
   [TIP] Click on the ? icon for extra information or guidance.



6. Parcel Contents (International Only): List each item in your parcel separately and provide:
   • Item Description: Describe each item in detail, for example '100% Cotton Men's T-shirt' rather than just 'Clothes'. The more specific you are, the better the HS Code suggestions will be.
   • HS Code: Once you add the item description, we'll show you a list of Suggested Commodity Codes. Select the one that best matches your item and it will fill in the HS Code field for you. Make sure you check the code is right for your item, as this is how customs classify it in the destination country.
   
   
   
   • Manufactured In: Select the country where the item was made.
   • Quantity and Value (each): Enter how many of the item you're sending and the value of one item.
   • Click Add another item if your parcel contains different types of goods.



7. Customs Invoice (International Only): We'll create your customs invoice automatically. Customs use it, along with your item details, to clear your shipment and work out any duties and taxes. Please make sure everything you enter here is accurate, as it will be used to calculate your duties and taxes. You'll need to provide:
   • Reason for Export: Select why you're sending the parcel, for example a sale, gift, return or sample. Depending on the reason you choose, you may need to provide further information.
   • Sender's Tax Status: Select whether the sender is a private individual or a company.
   • Receiver's Tax Status: Select whether the receiver is a private individual or a company.
   
   

   If the sender or receiver is a company, you'll need to provide further information, such as an ABN or other tax identification numbers. You can save your tax details in your settings within your Interparcel account so they apply automatically to every shipment.




8. Duties & Taxes (International Only): Decide how the customs charges should be handled:
   • The recipient will pay for all taxes and duties (DDU): The receiver is responsible for all charges. Please note: if the recipient refuses to pay, the parcel may be held, abandoned, or returned to you, with any outstanding costs and RTS (Return To Sender) fees billed to the sender.
   
   
   
   • I will pay now for any taxes and duties - Guaranteed (DDP): Our system will calculate the duties and taxes based on your description. You can click Show details for a full breakdown. These charges will be added to your total at checkout so the receiver has nothing to pay.
   
   
   
9. Notifications: Choose how you want the receiver to get tracking updates for their parcel. Email notifications are free and cover the whole journey, from booking to delivery. SMS notifications are sent at the Out for delivery and Delivered stages and cost 40c (+GST) per message.



10. Click Next to proceed to the final payment step.

Step 3: Process the Booking

On this page, you will see a summary of the shipments in your cart. If you wish to send more items, click Add another shipment and follow the previous steps again.

You also have the option to Delete all shipments or apply a discount by clicking Click here to add a promo code.

You can choose from the following payment methods:

• Credit/Debit Card: Enter your card details. Otherwise, if you have an account, you can store your card details here for faster checkout.
• Prepay: This is a balance-based option available to Interparcel account holders. You can top up your account on the Prepay page to streamline future bookings.
• PayPal: Select this option to pay securely via your PayPal account.

After selecting your payment method, you will need to read and accept our Terms of Use. Once the payment is processed, please stay on the page to access your shipping documents, which are required to send your shipment.

Step 4: Print and Attach Your Label

After completing your booking, you will be redirected to a confirmation page containing all the necessary shipping documents.

• Domestic Shipments: Print your shipping label and secure it firmly to your parcel. Please note: if you have booked a Same Day Express service, you do not need to attach any labels or documentation to the parcel, as the courier will manage this for you.
• International Shipments: Print your shipping label and three copies of the Commercial Invoice. Secure your label to the parcel, and place the three invoices into a clear pouch or envelope attached to the outside of the box. Depending on the destination and the items being sent, additional documentation may be required. We recommend researching the specific regulations of the destination country before sending to ensure full compliance.

You will also receive a confirmation email containing all your shipping documentation and detailed instructions for your chosen service.

If you need help packaging your parcel, check out our guide here for simple, step-by-step instructions.