Knowledge Base
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You'll find answers to many of your questions here.
What are the pickup time windows?
Typically, collections are scheduled within a range, often between 9am and 5pm. It's important to have the parcel ready all day, as couriers will not provide a specific time. If you need a more precise collection window, you may consider choosing a time-specific service if available.
Can I schedule a morning collection for my shipment?
In category Collection
Morning collections are not guaranteed. We rely on third-party courier partners who have varying cut-off times, and while you can request a collection window with some of our services, it is …
It’s 4pm, and my shipment hasn’t been collected yet...
In category Collection
Collections can happen any time up until 5:30pm so please make sure you’re available and that the driver can access the premises. If your pickup has been missed please contact our
Will Interparcel notify me if my scheduled collection is missed?
In category Collection
We will not proactively contact you if your collection fails. The responsibility is on the customer to get in touch with us if the carrier does not arrive as expected. You should contact our
Will my consignment be picked up during the requested time slot?
In category Collection
We are unable to guarantee that your consignment will be collected within the specific time slot you request. The actual collection time depends on the carrier's schedule, and while you can …
Can I request a specific time for my parcel to be collected?
In category Collection
You cannot specify an exact time for your parcel to be collected. While you may be able to request a preferred time slot, the actual collection time depends on the carrier’s schedule, and it is …
Can I request the driver to contact me prior to collection?
In category Collection
Due to strict schedules, our courier partners are not required to contact you prior to collection. Collections are typically made on the scheduled day without prior notice from the driver. To …
Can I leave my parcel unattended for collection?
In category Collection
We recommend that someone is available at the collection address to hand over the parcel to the driver; however, we do have carriers that will accept unattended collections for freight travelling …
What does parcel collection mean?
In category Collection
Parcel collection refers to the process of a courier picking up a parcel from the sender’s designated address, such as a home or business, for delivery. When you book a shipment through Interparcel,…
How do I arrange a parcel collection?
In category Collection
To arrange a parcel collection with Interparcel, follow these steps: Log in to your Interparcel account. If you don’t have an account, you can still …
Can I have a parcel collected from my house?
In category Collection
Yes, you can easily arrange a parcel collection from your home through Interparcel. Just book a shipment on our platform and choose a courier service that offers door-to-door collection during the …
Can I schedule recurring collections?
In category Collection
Interparcel does not offer recurring collections unless you meet the courier's minimum daily pickup requirement. If your business has high-volume shipping and requires daily pickups, you may be …
What if my collection doesn't happen?
In category Collection
If your collection doesn’t happen as scheduled, it’s important to check for any issues, such as access restrictions or incorrect address details. You should also ensure your parcel was ready …
In category Collection
A missed pickup refers to a situation where a scheduled collection doesn’t occur as expected. This can be due to reasons like courier delays, inaccessible locations, or the parcel not being …
How do I report a missed collection?
In category Collection
To report a missed pickup, please contact our customer service team at your earliest convenience. We can re-book …
What is the process for rescheduling a collection?
In category Collection
To reschedule a collection you will need to contact Interparcel customer service directly to request a change. …
Can I change the pickup details after the booking has been confirmed?
In category Collection
The ability to modify your booking depends on the specific service and the details you wish to change. It's recommended to contact our
Can I track the status of my collection?
In category Collection
No, you cannot directly track the status of a collection in real-time. However, once the collection is complete, you can track your parcel's delivery progress using the tracking number provided. …
What are the pickup time windows?
In category Collection
Typically, collections are scheduled within a range, often between 9am and 5pm. It's important to have the parcel ready all day, as couriers will not provide a specific time. If you need a more …
What compensation do I get if my package is not collected on time?
In category Collection
Our services do not guarantee collection times. Some services, like Same Day delivery, offer a guaranteed delivery time, but this guarantee only applies once the package has been collected. If a …
Does Australia Post pick up parcels?
In category Collection
Yes, Australia Post offers parcel pickup services, but the availability and terms depend on whether you're using MyPost Business or Parcel Contract (eParcel). For MyPost Business, parcel pickups …
Can I schedule regular pickups with Interparcel?
In category Collection
Interparcel does not offer regular pickups unless you have a daily pickup requirement. If you ship frequently and meet the courier's minimum daily shipping volume, you may be eligible for a daily …
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