After you have selected a service, you will be prompted to choose a collection time and date that fits within the collection cut-off of your selected courier. Collections typically take place between 9am-5pm. Alternatively, you can book one of drop-off services, which means you can choose one of our locations to drop-off your goods.
Can I have a morning collection?
3 years 10 months ago in Collection
Due to each courier having different collection cut-off times, we’re unable to guarantee a morning collection. We can, however, guarantee that same day services will be collected and delivered …
It's 4pm and my collection hasn't happened...
3 years 10 months ago in Collection
Collections can happen anytime up until 5:30pm. If your pickup has been missed please contact our customer service team the following morning and we can re-book in the collection with the …
Will Interparcel contact me if my collection fails?
3 years 10 months ago in Collection
In the event that your collection fails, you must contact us via phone to rearrange your collection with your carrier. If you have organised a pick-up and you are not at the location, it is …
Will my consignment be collected in the time slot I request?
3 years 10 months ago in Collection
After you have selected a service, you will be prompted to choose a collection time and date that fits within the collection cut-off of your selected courier. Collections typically take place …
Can I specify a time for my parcel to be collected?
3 years 10 months ago in Collection
Different couriers have different collection cut-off times, depending on location. We allow customers to view these cut-off times before you complete an order. These collection cut-off times can …
Can I request the driver to contact me prior to collection?
3 years 10 months ago in Collection
As drivers have to stick to a strict schedule, they do not have the capacity to contact individuals for each delivery. Additionally, drivers do not carry company issued phones. Please ensure you keep …
Can I leave my parcel unattended for collection?
3 years 10 months ago in Collection
For all domestic delivery, excluding StarTrack, you can leave your parcel unattended for collection. However, the barcoded label must be attached. Please note that this does not apply to …