Knowledge Base

What compensation is available if my package is delayed or not delivered on time?

In category Delivery

If you selected our same-day interstate guarantee service and the delivery time exceeds the guaranteed time frame, you will receive a full refund if the delay is deemed to be the courier's fault …

What are the common causes of delivery delays?

In category Delivery

The most popular causes of delayed delivery include: Weather Conditions: Severe weather such as storms, floods, or snow.

What should I do if my delivery is delayed?

In category Delivery

If your delivery is delayed, start by checking the tracking status online for any updates. Sometimes delays can …

Can I redirect a parcel to a different address?

In category Delivery

Yes, you can redirect a parcel to a different address, but it depends on the courier service and the status of the shipment. To request an address change, contact our

Are there additional charges for address changes?

In category Delivery

Yes, additional charges may apply if you need to change the delivery address after booking. The cost depends on the courier and the stage of the delivery process. It's best to contact

What should I do if my parcel is delivered to the wrong address?

In category Delivery

If your parcel is delivered to the wrong address, contact customer service immediately to report the issue. …

Can I choose a specific delivery time window?

In category Delivery

Choosing a specific delivery time is not available for standard courier services. However, some services may offer more precise time-specific deliveries, such as express or same-day options. To …

How do I handle deliveries that require a signature?

In category Delivery

To handle deliveries that require a signature, ensure someone is present at the delivery address to sign for the package. If the receiver is unavailable, someone at the delivery location can sign …

What is an ATL (Authority to Leave) service?

In category Delivery

An ATL (Authority to Leave) service allows the courier to leave your parcel at the delivery address without needing a signature. This service is convenient if the receiver won't be available to …

How do I provide ATL instructions for my delivery?

In category Delivery

Parcels sent through our ATL (Authority to Leave) services are usually placed out of sight and protected from weather conditions. If you have specific delivery requirements, please contact our

What happens if a parcel goes missing after using ATL?

In category Delivery

If a parcel goes missing after using an ATL (Authority to Leave) service, the courier and Interparcel are not liable for the loss. Since ATL allows the parcel to be left unattended, any risk of …

Are there any risks with using ATL?

In category Delivery

There are some risks with using ATL (Authority to Leave). The main risks include theft, loss, or damage to the parcel once it has been left unattended at the delivery address. Since there is no …

What couriers offer ATL services through Interparcel?

In category Delivery

We offer ATL (Authority to Leave) services through CouriersPlease,

How do I track my Australia Post deliveries?

In category Delivery

Tracking the Australia Post deliveries you’ve sent with Interparcel is quick and easy. Simply visit the Interparcel …

Does Australia Post deliver on weekends?

In category Delivery

Australia Post does offer weekend delivery for certain services. However, it’s important to note that weekend delivery often incurs higher postal rates. Be sure to check the specific service …

Can customers track their parcels when I ship through Interparcel and Australia Post?

In category Delivery

Yes, customers can easily track their parcels when you ship through Interparcel and Australia Post. …