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If the receiver fails to take the required action, any unpaid charges will be billed to the sender, and additional fees may apply, including potential return-to-sender (RTS) costs or shipment abandonment.
Will I have to pay customs charges when I send a package?
In category International Orders
Yes, customs charges may be payable when sending a package internationally. Customs charges can include Duties, VAT/GST, handling fees or any other fees imposed by customs at the destination …
What happens if I provide an incorrect description or reason for export on the customs invoice?
In category International Orders
A precise description and reason for export must be provided on the customs invoice. If customs authorities find discrepancies between the declared items or an incorrect reason for export (e.g., …
How does Interparcel price international deliveries?
In category International Orders
International deliveries are priced based on the declared weight and dimensions of the parcel. These details help determine the price, available services, and suitable couriers. However, it’s …
What documents do I need for international shipping?
In category International Orders
For international shipments, you will need to create a Customs Invoice. This document will be provided to you via our online booking platform. Depending on the commodity you’re sending you may …
Will my import incur additional charges?
In category International Orders
Yes, your import shipment may incur additional charges which can include: Duties: Taxes imposed by the destination country on imported …
How do I calculate customs duties before shipping?
In category International Orders
To calculate customs duties before shipping, consider the item’s value, HS code, and the destination country’s tariff rates. Some countries also factor in shipping costs. Use online duty …
Are there specific couriers recommended for international shipments?
In category International Orders
Yes, for international shipments, couriers like DHL, FedEx, and UPS are commonly recommended for their global networks and reliable service. These couriers offer a range of international shipping …
How do I handle customs delays?
In category International Orders
To handle customs delays, monitor your shipment’s tracking for updates. If a delay occurs, our team can help by …
Are there delays common with international shipments?
In category International Orders
Yes, delays are common with international shipments. These delays can occur due to customs inspections, import/export regulations, weather conditions, or logistical issues with the courier. …
How do I track an international shipment?
In category International Orders
To track an international shipment, use the Interparcel tracking number provided when you booked your shipment. Simply enter the tracking number into the
Can Interparcel assist with export/import compliance?
In category International Orders
Interparcel can provide general assistance with export and import compliance, such as guidance on completing customs documentation. However, this support is not tailored to the specific …
How are customs duties and taxes handled?
In category International Orders
Customs duties and taxes for international shipments are generally the responsibility of the recipient. These fees are calculated based on the value of the goods declared on the customs …
Are there any restrictions for international shipments?
In category International Orders
Yes, there are restrictions for international shipments. Some items are prohibited or restricted by customs regulations in various countries, including hazardous materials, perishables, firearms, …
Can you deliver items to Australia from overseas?
In category International Orders
Yes, we offer import services for shipping items to Australia from overseas. To get detailed information on rates, available shipping options, and any specific requirements for international …
What countries can I ship to with Interparcel?
In category International Orders
You can ship to a wide range of international destinations, covering most countries around the world. We partner with major couriers like DHL, UPS, and FedEx, offering reliable international …
Does Australia Post ship overseas?
In category International Orders
Absolutely! Australia Post offers international shipping services to over 200 countries and territories worldwide, and you can conveniently access these services through the Interparcel platform. …
What is the difference between DDP and DDU?
In category International Orders
DDP (delivery duty paid) means the sender pays all duties and taxes upfront during booking. DDU (delivery duty unpaid) means the recipient is responsible for these charges upon delivery.
What does DDP (Delivery Duty Paid) actually mean?
In category International Orders
DDP is a shipping agreement where the sender assumes full responsibility for all costs and risks of moving goods across borders, including freight, customs clearance, duties, and local taxes like …
What does DDU (Delivered Duty Unpaid) actually mean?
In category International Orders
DDU means the sender pays for shipping, but the recipient is responsible for paying all customs duties and import taxes. The parcel may be held at customs on arrival until the recipient pays for …
Does Interparcel offer a DDP service?
In category International Orders
Yes. When booking with UPS and FedEx Express, you can select the ‘Prepay Duties & Taxes’ option on the quoting page.
In category International Orders
Standard postal services are typically DDU, meaning the recipient handles the taxes. However, if you’re sending to the US via Australia Post, it is a DDP only service where the sender must pay …
How can I identify DDP services on the quoting page?
In category International Orders
Eligible services will feature a ‘Prepay Duty & Taxes’ tag in the quote results.
Can I change a shipment from DDU to DDP after it has been sent?
In category International Orders
No. The duty status is locked once the label is generated and the data is transmitted to customs.
Does DDP shipping speed up delivery times?
In category International Orders
Generally, yes. Because the fees are prepaid, your parcel doesn't have to wait at the border for your customer to settle the bill. It allows for immediate customs clearance, moving your shipment …
Will using DDU lead to more ‘Return to Sender’ shipments?
In category International Orders
There is a higher risk with DDU; if a customer is unaware of or refuses to pay the tax bill, the parcel may be returned to you at your expense.
Do I need an ABN or HS Code for DDP Shipments?
In category International Orders
Yes, you will always need HS Codes whether you are a one-off sender or a retailer. However, an ABN is only required if you are shipping as a business.
What happens if my customer refuses to pay DDU charges?
In category International Orders
If the receiver fails to take the required action, any unpaid charges will be billed to the sender, and additional fees may apply, including potential return-to-sender (RTS) costs or shipment …
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