Knowledge Base

From booking your first parcel to checking a delivery, find clear answers and practical help at every step.

How can we help?

Try a few words, such as “missed collection”, “delivery times” or “shipping labels”.

What packaging materials are not allowed?

Packaging materials that are generally not allowed include hazardous materials like flammable or toxic substances, items with sharp edges that could damage other packages, and restricted materials such as alcohol or perishable food without proper precautions. Additionally, using weak or damaged boxes that cannot protect the contents adequately is also prohibited. Always ensure you use proper and safe packaging to prevent issues during transit.

Was this article helpful?

Still need a hand?

If you can’t find the answer, our team can help with your parcel or booking.