Knowledge Base

What payment methods do you accept?

In category Payment

We accept payments via Visa, MasterCard, American Express, and PayPal. You can also store cards or

Do you offer credit accounts?

In category Payment

No, Interparcel does not offer credit accounts but you can manage payments through the platform's secure payment system.

Can I set up automatic payments?

In category Payment

Yes, Interparcel allows you to set up automatic payments through the Prepay option. With the Prepay feature,…

How does Prepay work?

In category Payment

Prepay allows you to add funds to your account in advance, making it easier and faster to book shipments. …

How much do I need to top-up my Prepay account?

In category Payment

You can top up your Prepay account with as little as $10, and it can hold up to a maximum of $5,000 per top up. You can choose the amount that best suits your needs. However, topping up with a larger …

How long does my Prepay top-up remain valid?

In category Payment

Your Prepay top-up with Interparcel remains valid indefinitely, meaning there is no expiration date for the funds in your account. You can use the balance at any time for future shipments without …

How do I update my payment information?

In category Payment

You cannot directly modify existing card details. To update your payment information, you need to navigate to the

How do I withdraw my Prepay funds?

In category Payment

To withdraw your Prepay funds you'll need to contact our customer service team. They can assist you with the …

Can I pay for my shipment using both Credit Card and Prepay?

In category Payment

To pay for a shipment using Prepay, you need to have enough funds available in your account to cover the whole amount.You cannot split payment for an order between different payment methods.

I have funds in my Prepay account, but the Prepay button is not enabled…

In category Payment

If the Prepay button is not enabled despite having funds in your account, it may be due to an issue with your balance or account settings. Ensure that your Prepay balance is sufficient to cover the …

How do I top-up my Prepay account?

In category Payment

To top up your Prepay, log in to your account, go to the Prepay section, and select the amount you wish to …

How do I see my payment and invoice history?

In category Payment

To view your order history, log in to your account and navigate to the My Orders section. Here, you can …

How do I resolve a payment issue?

In category Payment

To resolve payment issues, contact our customer service team for assistance. They can help troubleshoot the issue,…

Can I split payment across multiple methods?

In category Payment

No, you cannot split payments across multiple methods when booking a shipment through Interparcel. You must choose a single payment method, such as a credit card, PayPal, or Prepay funds, for each …